Where did my models go ??

Discussion in 'Bug Reporting' started by Area50, Aug 27, 2014.

  1. Area50
    Area50 Member
    Good day all.

    Well today I tried to upload some models of my new ring.
    Besides the probably well known thin wall rejection galore, what mostly wonders me is....where did they go?
    The thin wall issue is another story to tackle since all my programs like Nedfabb and Meshlab say all is good.

    I did all the upload steps needed, put a price on it, assign materials etc and I got the needed e-mails telling me that I did upload them etc.
    However they won't show up in my models folder.
    If I follow the links in the e-mail's I get to the models and can change things however nothing under my models or in my shop.
    Besides some older models I already had there.

    Can some one tell me this is a bug or did I do something wrong or missed a step?

    Any help would relieve me from some frustrations.

    Thanks in advance.

    Regards,
    Jay
     
    Last edited: Aug 27, 2014
  2. I'm having the same issues so there must be something going on server side?
     
  3. Peter3D
    Peter3D Well-Known Member
    Same thing here :-(
     
  4. GarySG
    GarySG Member
    Indeed, a model I uploaded an hour ago has yet to show up under design.
     
  5. GarySG
    GarySG Member
    Well that explains it.
     
  6. Hi guys,

    We issued a small fix last night where some models weren't being properly indexed and thus would not be displayed.

    I'm not sure if this is the same issue, so please let us know if this problem is still occurring! A model ID would be helpful too :)
     
  7. Area50
    Area50 Member
    Thanks for the reply Bd,

    And indeed, my models showed up now.

    If I run into something again I let you folks know :)


     
  8. Thanks guys. That was the fix. It was just coincidental that I signed up and was going through what I thought were the proper steps. You guys rock! Thank you!
     
  9. numarul7
    numarul7 Well-Known Member
    err.

    Good that it is fixed!
     
    Last edited: Aug 30, 2014
  10. MrNibbles
    MrNibbles Well-Known Member
    Looks like the problem may have returned. I uploaded something a while ago, at least 15 minutes, but it's still not visible in my models or the shop.

    Delay or not delay? That is the question!


    /////////////////////////////////
    still missing after mowing and weed pulling
     
    Last edited: Aug 30, 2014
  11. javelin98
    javelin98 Well-Known Member
    I uploaded four models about six hours ago and they still haven't shown up. Item numbers were 2585264, 2585219, 2584939, and 2584867.
     
  12. 3401_deleted
    3401_deleted Well-Known Member
    Problem is still unsolved. Uploaded a new model yesterday, can't find it in my models. Sorry, I can't give the model id.
     
    Last edited: Aug 31, 2014
  13. mboylevt
    mboylevt Shapeways Employee Dev Team
    Hey javelin98, fx,

    Thanks for bringing this to our attention: we've corrected the issue, and your models are now populating in your My Models. I confirmed that the last models you've each uploaded are present on your My Models page.

    Please don't hesitate to report if you see any further issues of this nature. Thanks for the eagle eyes!

    -matt
     
  14. javelin98
    javelin98 Well-Known Member
    Thanks for the prompt attention, Matt!
     
  15. I have this problem too. Model id 2607699.
     
  16. KokodaTrailModels
    KokodaTrailModels Well-Known Member
    I've got about sixteen I uploaded this morning that haven't shown up yet. It's been six hours or so. I assume there will be a fix later today as it's about 2am in Eindhoven at the moment.
     
  17. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Yay, thank you for the information all.

    We will have a look at it as soon as possible.

    My apologies for the inconvenience.
     
  18. KokodaTrailModels
    KokodaTrailModels Well-Known Member
    Dank je Mitchell
     
  19. Still happening for me: #2608320 & 2608309
    Thanks!
     
  20. KokodaTrailModels
    KokodaTrailModels Well-Known Member
    Everything look OK now to me.

    Thanks.