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Print success rate showing for unavailable materials? [message #94722] Fri, 25 July 2014 13:18 UTC Go to next message
avatar tebee  is currently offline tebee
Messages: 461
Registered: December 2010
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Senior Member
Was checking on the new print success rate for my models and noticed that on one, it had a print success rate for a material that's never been available to the public and I have not ordered myself.

So does this mean -

1: The print success rate isn't reliable.

or

2: Someone's printed off copies of my model without me knowing about it - presumably multiple times as the rate was 87.5 % which suggests 7 from 8 attempts working.


Tom

Re: Print success rate showing for unavailable materials? [message #94723 is a reply to message #94722 ] Fri, 25 July 2014 13:28 UTC Go to previous messageGo to next message
avatar mkroeker  is currently offline mkroeker
Messages: 2493
Registered: June 2012
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Shapie Expert
Could be either a typo during data entry at shapeways (transposed digits in a model number), or internal test prints possibly following a discussion you had with them. Probably best to contact shapeways service directly, giving the model number - they should be able to find out which order if any was behind this.
Re: Print success rate showing for unavailable materials? [message #94735 is a reply to message #94723 ] Fri, 25 July 2014 15:16 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 930
Registered: June 2011
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Senior Member
I work here
Interesting.

Could you share the model ID?


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Print success rate showing for unavailable materials? [message #94738 is a reply to message #94735 ] Fri, 25 July 2014 15:47 UTC Go to previous messageGo to next message
avatar tebee  is currently offline tebee
Messages: 461
Registered: December 2010
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Senior Member
This is the page it shows up on

https://www.shapeways.com/model/pricing/1728597#6

There is a figure for BSF which it's never been available in.

Tom
Re: Print success rate showing for unavailable materials? [message #95272 is a reply to message #94738 ] Mon, 04 August 2014 19:16 UTC Go to previous messageGo to next message
avatar kzasada  is currently offline kzasada
Messages: 70
Registered: March 2013
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Member
I work here
Tebee: take a look at that model now. We had an issue last week where some models in black & other colors of strong & flexible polished were incorrectly inheriting the print success rate from white strong & flexible. Since they are dyed, they do not share a print success rate as it is only across models with identical production processes. I just checked the model you posted, and it only appears it was printed in white strong & flexible. If you see anything else that looks odd, please let us know!
Re: Print success rate showing for unavailable materials? [message #95275 is a reply to message #95272 ] Mon, 04 August 2014 19:25 UTC Go to previous message
avatar tebee  is currently offline tebee
Messages: 461
Registered: December 2010
Go to my shop
Senior Member
Ok it's right now - was wondering if it was something like that, but it wasn't the same as the WSF rate, though in the same ballpark.

Tom

 
   
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