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Time to Give us a Product Order Tool [message #90243] Thu, 22 May 2014 18:09 UTC Go to next message
avatar PeregrineStudios  is currently offline PeregrineStudios
Messages: 352
Registered: September 2012
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Senior Member
Right, enough's enough, as they say. I've spent hours using the incredibly broken 'Shop Inventory' page to arrange my products (slowly and painfully), only to check my shop today and see that it's all completely out of order again. I won't be rearranging my models properly; it's high time we had a proper tool to allow sellers to arrange their products. Frankly, the fact that that wasn't so high on the list of priorities that it wasn't already integrated before the site ever launched, is baffling.

I don't mind waiting for this tool to get here; I understand Rome wasn't built in a day, and I know you don't have legions of coders sitting around just waiting for the opportunity to work cheaply. But to date, the ONLY thing I've heard is that it's on the 'wishlist'. A wishlist ain't good enough. I just want to know that you're working on it, that there's a definite plan in place, that it's not just 'on your radar' but being actively worked on as we speak. I've seen two major site overhauls in my time here, and neither of those included any improvement to this longest-running issue.
Re: Time to Give us a Product Order Tool [message #90279 is a reply to message #90243 ] Thu, 22 May 2014 21:06 UTC Go to previous messageGo to next message
avatar woody64  is currently offline woody64
Messages: 498
Registered: November 2008
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Senior Member
... correct it seems that the hours of work in arranging the default order was senseless.

My ordering is completely out of order ...

A rearrangement tool (and it can be very simple) would be a really need ...


More then 8100 items sold over SW (but still a hobby)
Minifigcustomsin3d at: Facebook Flickr Twitter
References: 3d Printing Industries, CNN, J. Burks, Ugly Duckling, M.Evans, Stop Motion Film,Computer BILD, How to Become a 3D Printing Entrepreneur
More then 270 shop items (more then 146 already printed once) More the 500 successful Products (Items&material printed once)
Re: Time to Give us a Product Order Tool [message #90281 is a reply to message #90279 ] Thu, 22 May 2014 21:19 UTC Go to previous messageGo to next message
avatar woody64  is currently offline woody64
Messages: 498
Registered: November 2008
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Senior Member
correction: it seems that the default order simple doesn't work


More then 8100 items sold over SW (but still a hobby)
Minifigcustomsin3d at: Facebook Flickr Twitter
References: 3d Printing Industries, CNN, J. Burks, Ugly Duckling, M.Evans, Stop Motion Film,Computer BILD, How to Become a 3D Printing Entrepreneur
More then 270 shop items (more then 146 already printed once) More the 500 successful Products (Items&material printed once)
Re: Time to Give us a Product Order Tool [message #90321 is a reply to message #90281 ] Fri, 23 May 2014 09:01 UTC Go to previous messageGo to next message
avatar AmLachDesigns  is currently offline AmLachDesigns
Messages: 1369
Registered: September 2011
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Shapie Expert
This is such an old problem, and it is beyond a joke that SW have not fixed it yet.

We are told by the PR wing of SW that our shops should look like this or that and it is SO important , and yet::
- we are not given the tools to correctly manage our shops;
- old photos have been messed up by the recent cropping tool;
- each new release of software seems to include more bugs than features (the implementation of the gold material has been particularly bad).
Re: Time to Give us a Product Order Tool [message #90322 is a reply to message #90321 ] Fri, 23 May 2014 09:20 UTC Go to previous messageGo to next message
avatar woody64  is currently offline woody64
Messages: 498
Registered: November 2008
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Senior Member
Yes :) the shouts for shop management (I don't call it better then currently it's in some parts rudimentary) stays now unheared for years.

I spent some hours to rearrange the default view since Computerwoche raised an half side article about Shapeways and my shop and the default view is always the entry point.
(and new items always were put on the beginning of the list - what a crazy idea. I do a manual sorting and the upload of a new items overules my sorting criteria)

What also drives me crazy every time I start working on an issue is.that you always loose focus when searching for a group of items and then working on a specific product. After you have done your work on this item and you want to go to the next you are completely lost (since back doesn't bring you to the side number nor to the search filter you have worked with)
For that reason I have now my own tooling to do some kind of these changes on a group of items.

No search filter for materials and groups

No html like editor for product descriptions and shop description.

[Updated on: Sat, 24 May 2014 06:46 UTC]


More then 8100 items sold over SW (but still a hobby)
Minifigcustomsin3d at: Facebook Flickr Twitter
References: 3d Printing Industries, CNN, J. Burks, Ugly Duckling, M.Evans, Stop Motion Film,Computer BILD, How to Become a 3D Printing Entrepreneur
More then 270 shop items (more then 146 already printed once) More the 500 successful Products (Items&material printed once)
Re: Time to Give us a Product Order Tool [message #90349 is a reply to message #90322 ] Fri, 23 May 2014 22:25 UTC Go to previous messageGo to next message
avatar carine  is currently offline carine
Messages: 71
Registered: August 2011
Go to all my models
Member
Hey guys,

Thanks for the feedback, and patience. I know a lot of the things you're talking about have been issues for some time, and when you don't see updates on those specifically, it can feel like we're not really listening. I've been working at Shapeways for almost 3 years now, so trust me, I know it's been a long wait to get rid of a few painful site experiences.

But please trust that we're 100% committed to enabling you to successfully bring your products to life AND to market. It's our #1 priority this year. We're making a lot of investments in both the making and selling experiences. We had to start by fixing some very thorny experiences in the making process, particularly trying to squash rejections and ensuring you have the feedback you need to make awesome products without facing difficult hiccups in the production process. Then of course is selling. Last week we released a big change to help make pricing products a whole lot easier, and that's one of many changes to come this year. It might feel slow between releases, but it's definitely a race internally to get some really important fixes out to make your selling experience better.

I know this isn't a perfect answer -- if I were you, I would also demand a solution and not a promise. For now, I hope this helps provide some context and we'll soon be able to deliver better answers :)

Have a great weekend everyone!
Carine


Director of Marketing, Shapeways
Re: Time to Give us a Product Order Tool [message #90361 is a reply to message #90349 ] Sat, 24 May 2014 07:16 UTC Go to previous messageGo to next message
avatar woody64  is currently offline woody64
Messages: 498
Registered: November 2008
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Senior Member
... yes positioning also works with the new pricing tab.
Helps me a lot to ensure a proper product change workflow:
- selecting the group of items in focus, in that case:
-- all items with "5 x" in name
-- having Royal Blue as material
- Getting a list of items in my shop
-- where I can directly jump to the field I have to change (with one click)

index.php?t=getfile&id=60320&private=0

[Updated on: Sat, 24 May 2014 07:24 UTC]


More then 8100 items sold over SW (but still a hobby)
Minifigcustomsin3d at: Facebook Flickr Twitter
References: 3d Printing Industries, CNN, J. Burks, Ugly Duckling, M.Evans, Stop Motion Film,Computer BILD, How to Become a 3D Printing Entrepreneur
More then 270 shop items (more then 146 already printed once) More the 500 successful Products (Items&material printed once)
Re: Time to Give us a Product Order Tool [message #91115 is a reply to message #90361 ] Tue, 03 June 2014 13:55 UTC Go to previous messageGo to next message
avatar SavIsSavvy  is currently offline SavIsSavvy
Messages: 344
Registered: April 2013
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Senior Member
Please keep the feedback up, this is a great discussion everyone! As we work to continue to improve the Shop Owner experience on Shapeways, this dialogue is incredibly useful. We hope to bring you tools to better manager your shop in the future- these discussions guide us!

Cheers


Savannah, your Shop Owner Coach/Global Community Manager
Re: Time to Give us a Product Order Tool [message #91133 is a reply to message #91115 ] Tue, 03 June 2014 17:03 UTC Go to previous messageGo to next message
avatar woody64  is currently offline woody64
Messages: 498
Registered: November 2008
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Senior Member
Maybe we should define some testcases which cause us a lot of troubles in shop handling.

Testcase Woody64-01: Make a special dayprice/offer for a group of itms
Models
"Search within my Models" = "5"
"Side 2"
"Edit Model" for the 4th Item
"Pricing"
"Detailed Plastic"
"Set a total Price" = 21
"Save Changes"
"View Product"
Browser: <Back> <Back> ... <till Models>

.... and now do that for 5 items in the same way.

E1: Click path terrible long
E2: ... <Back>: Side focus lost
E3: ... Search Filter lost
E4: Not sjuitable for mass changes
E5: No filter for categories
E6: No filter for materials

Woody64-02: Bringing some items on the first page of the shop. Which is the entry point when placing a shop link. The mass of people are leaving after taking a look on the first page
"Sell"
"Shop Inventory"
"Search within my Models" = "5"
6th Item: Change Display Order from "42" to 8

... go on for further 5 items

E1: Display time of inventory
E2: You can only change one element on a side
E3: Resorting time (terrible long)
E4: Redisplay time

[Updated on: Tue, 03 June 2014 17:12 UTC]


More then 8100 items sold over SW (but still a hobby)
Minifigcustomsin3d at: Facebook Flickr Twitter
References: 3d Printing Industries, CNN, J. Burks, Ugly Duckling, M.Evans, Stop Motion Film,Computer BILD, How to Become a 3D Printing Entrepreneur
More then 270 shop items (more then 146 already printed once) More the 500 successful Products (Items&material printed once)
Re: Time to Give us a Product Order Tool [message #91157 is a reply to message #91133 ] Tue, 03 June 2014 20:37 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
Messages: 2409
Registered: August 2008
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Shapie Expert
moderator
woody64 wrote on Tue, 03 June 2014 17:03


1- Models
2- "Search within my Models" = "5"
3- "Side 2"
4- "Edit Model" for the 4th Item
5- "Pricing"
6- "Detailed Plastic"
7- "Set a total Price" = 21
8- "Save Changes"
9- "View Product"
10- Browser: <Back> <Back> ... <till Models>
11- "Search within my Models" = "5"
12- "Side 2"
13- "Edit Model" for the 5th Item
14- goto step 5



You can eliminate steps 10-14 if you merely right-click and select "Open in New Window"
That then leaves the Search in place and you can edit in another window.
Assuming of course, that you're not working from a Tablet. <grin>


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: Time to Give us a Product Order Tool [message #91178 is a reply to message #91157 ] Wed, 04 June 2014 00:34 UTC Go to previous messageGo to next message
avatar stannum  is currently offline stannum
Messages: 1160
Registered: May 2009
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Shapie Expert
New Tab/Window is the way to go... unless the coders decide to do something that breaks it. Some sites are pretty bad about this; in SW it's rare but there are still some, meaning they sneaked up by error or it's not in the "don't" list.
Re: Time to Give us a Product Order Tool [message #94756 is a reply to message #91178 ] Fri, 25 July 2014 17:48 UTC Go to previous messageGo to next message
avatar PeregrineStudios  is currently offline PeregrineStudios
Messages: 352
Registered: September 2012
Go to my shop
Senior Member
I can only assume that if Shapeways has time to add things like 'First to Try', 'Beta Product', and 'Material Renders', features that are nice but not necessary, they also have time to invest in the ability to order one's shop and product images, which is an absolutely necessary and very basic feature, yes? How soon will we see these added?
Re: Time to Give us a Product Order Tool [message #94758 is a reply to message #94756 ] Fri, 25 July 2014 18:05 UTC Go to previous messageGo to next message
avatar SavIsSavvy  is currently offline SavIsSavvy
Messages: 344
Registered: April 2013
Go to my shop
Senior Member
I can't say precisely when features like this will be added, but I can say that I've taken this great feedback and passed it on to our product team- these are features I know you've all been patiently waiting for for awhile, and I want to help! Keep the thoughts coming :)

Best,
Sav


Savannah, your Shop Owner Coach/Global Community Manager
Re: Time to Give us a Product Order Tool [message #94907 is a reply to message #94758 ] Tue, 29 July 2014 11:37 UTC Go to previous message
avatar tdr.innovations  is currently offline tdr.innovations
Messages: 33
Registered: July 2011
Go to my shop
Member
I gave up on using the Shapeways Shop a long time ago. The inability to nest and group listings, deeper than just one category, really makes it difficult for the customer.

We produce scale model car parts and these parts can be as diverse as a brake caliper to a steering wheel. Lumping items like that into one category "vehicles" or "mechanical" really does not work. So I opted to start a Google Site that allows me to group/nest my parts in a way the customer intuitively thinks. Thus making it much easier for them to bore down into our listings and find the parts they desire.

At the end there is just a link that takes you to the proper Shapeways listing for the part. This site alone has improved our sales 3 fold!

Here is the link to our site

https://sites.google.com/site/tdrhtmllearn/home


I understand that not all shops require the nesting and grouping characteristics as our product line does........so it might not be a big priority for Shapeways.......but the shop structure has a lot of room for improvement.

 
   
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