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Site bug!!!! - disappearing models - FIXED [message #90128] Thu, 22 May 2014 00:40 UTC Go to next message
avatar numarul7  is currently offline numarul7
Messages: 875
Registered: January 2013
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My models from the shop disappeared!!!!

What on **** happened ?!

I thinks Shapeways it is mad at me :( and hates me!

index.php?t=getfile&id=60114&private=0

index.php?t=getfile&id=60115&private=0

Thank you for ruining my day!

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[Updated on: Mon, 26 May 2014 14:30 UTC] by Moderator


numarul7 jewelry and design
Re: Site bug!!!! [message #90132 is a reply to message #90128 ] Thu, 22 May 2014 01:15 UTC Go to previous messageGo to next message
avatar EBard  is currently offline EBard
Messages: 1
Registered: January 2014
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I also am seeing this in my store. I'd say at least half of my items have disappeared in the last hour. I'm hoping this is just a temporary glitch?

Thanks,
EBard
Re: Site bug!!!! [message #90134 is a reply to message #90132 ] Thu, 22 May 2014 01:16 UTC Go to previous messageGo to next message
avatar numarul7  is currently offline numarul7
Messages: 875
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Check private models links if works ? I found one that worked ... o.O It is funky database error I think!


numarul7 jewelry and design
Re: Site bug!!!! [message #90136 is a reply to message #90128 ] Thu, 22 May 2014 02:00 UTC Go to previous messageGo to next message
avatar KokodaTrailModels  is currently offline KokodaTrailModels
Messages: 40
Registered: February 2014
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I thought it was just my stuff (345 items). When I finished being sick in the bathroom I came and checked this forum. Let's hope all our files are still there somewhere.
Re: Site bug!!!! [message #90138 is a reply to message #90136 ] Thu, 22 May 2014 02:04 UTC Go to previous messageGo to next message
avatar numarul7  is currently offline numarul7
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Holly molly! 345 ... o.O


numarul7 jewelry and design
Re: Site bug!!!! [message #90139 is a reply to message #90138 ] Thu, 22 May 2014 02:06 UTC Go to previous messageGo to next message
avatar KokodaTrailModels  is currently offline KokodaTrailModels
Messages: 40
Registered: February 2014
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I know, right. A little bit frustrating. All of those were customer requests.
Re: Site bug!!!! [message #90140 is a reply to message #90136 ] Thu, 22 May 2014 02:06 UTC Go to previous messageGo to next message
avatar andrew_speth  is currently offline andrew_speth
Messages: 4
Registered: October 2013
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All but one of mine are gone, and two of the old ones that i deleted suddenly appeared lol. And this is right after I started advertising them lol...great timing shapeways...at least I know it was a site issue and not something i did.
Re: Site bug!!!! [message #90141 is a reply to message #90140 ] Thu, 22 May 2014 02:09 UTC Go to previous messageGo to next message
avatar numarul7  is currently offline numarul7
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Model are there ... the frontend it is bugged ... programmers prepare for a little salary cut *grin


numarul7 jewelry and design
Re: Site bug!!!! [message #90142 is a reply to message #90141 ] Thu, 22 May 2014 02:56 UTC Go to previous messageGo to next message
avatar GInSpace76  is currently offline GInSpace76
Messages: 36
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Several of my models have disappeared as well. This is very frustrating. Has Shapeways made any announcements about this issue?
Re: Site bug!!!! [message #90146 is a reply to message #90142 ] Thu, 22 May 2014 03:19 UTC Go to previous messageGo to next message
avatar GInSpace76  is currently offline GInSpace76
Messages: 36
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I've been strongly considering the purchase of a 3D printer. I'm even more inclined to make a purchase now.
Re: Site bug!!!! [message #90152 is a reply to message #90128 ] Thu, 22 May 2014 04:50 UTC Go to previous messageGo to next message
avatar moorbo  is currently offline moorbo
Messages: 2
Registered: April 2014
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I have the same issue. /all/ of my models are missing. However the ones that are currently queued within my shopping cart, are still there, and accessible.
Re: Site bug!!!! [message #90153 is a reply to message #90152 ] Thu, 22 May 2014 04:52 UTC Go to previous messageGo to next message
avatar KokodaTrailModels  is currently offline KokodaTrailModels
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If you do a google search for your model (worded exactly as the title in Shapeways) it still appears. You can go in, make changes and so on. But it isn't on your site.
Re: Site bug!!!! [message #90160 is a reply to message #90153 ] Thu, 22 May 2014 05:21 UTC Go to previous messageGo to next message
avatar SavIsSavvy  is currently offline SavIsSavvy
Messages: 327
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Hi Everyone,

Thanks for reporting this. I've forwarded this to our dev team to figure out what's going on and get everything back to normal.

Stay tuned...

And for the record, we are not mad at anyone ;)

[Updated on: Thu, 22 May 2014 05:42 UTC]


Savannah, your Shop Owner Coach/Global Community Manager
Models Disappearing From Users' Accounts? [message #90162 is a reply to message #90160 ] Thu, 22 May 2014 05:42 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
Messages: 2153
Registered: August 2008
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As Savannah mentioned, the team will be looking into this quickly.

When reporting site bugs, please identify which Operating System and Browser you are using so that the dev team can determine if it's only one browser versus a site-wide bug.

As for my own shop, I can not see any models on the MyModels page that were uploaded after March 16th, 2014. HOWEVER - the models are still available if I go thru direct links to the Model Pages, and they are still listed on the MarkupCSV file. That leads me to believe that nothing has actually been "lost", but rather that they are simply not displaying at the moment.

[Updated on: Thu, 22 May 2014 05:43 UTC]


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: Models Disappearing From Users' Accounts? [message #90164 is a reply to message #90162 ] Thu, 22 May 2014 06:11 UTC Go to previous messageGo to next message
avatar HOLDEN8702  is currently offline HOLDEN8702
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All the work from at least three months is dissapeared too....

I'M SCARED!

I've notice that the link to "visit shop" that till yesterday is near the avatar is gone too.

If you click on name or on avatar, you go directly to the shop, but when stated "VISIT SHOP" was more clear to new customers. In my opinion.

[Updated on: Thu, 22 May 2014 06:26 UTC]

Re: Models Disappearing From Users' Accounts? [message #90166 is a reply to message #90162 ] Thu, 22 May 2014 06:36 UTC Go to previous messageGo to next message
avatar MANDELWERK  is currently offline MANDELWERK
Messages: 10
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Same problem here, the missing models are also gone from the shop!

And I just noticed that some models which I still can see "backstage" is missing from the shop!

Firefox 29.0.1

Mac OS X 10.6.8

[Updated on: Thu, 22 May 2014 06:49 UTC]


Harvesting the infinite fields of virtual surreality in the parallel cosmos of 3D fractals
Re: Models Disappearing From Users' Accounts? [message #90168 is a reply to message #90166 ] Thu, 22 May 2014 06:47 UTC Go to previous messageGo to next message
avatar HOLDEN8702  is currently offline HOLDEN8702
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A big yellow banner of "SORRY, WE ARE HAVING ISSUES WITH DESIGNERS CATALOG" or something else should be fine...
Re: Site bug!!!! [message #90169 is a reply to message #90128 ] Thu, 22 May 2014 06:48 UTC Go to previous messageGo to next message
avatar Bobbiethejean  is currently offline Bobbiethejean
Messages: 226
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My models disappeared as well. Firefox, Windows 7 64bit.
Re: Site bug!!!! [message #90170 is a reply to message #90128 ] Thu, 22 May 2014 06:50 UTC Go to previous messageGo to next message
avatar MayCrown  is currently offline MayCrown
Messages: 126
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It looks as if shapeways' server crashed and somebody has used back up and as in Windows recovery system it moved to a different time in the Server's history. All but 1 of my models have gone and a past model that I have deleted has been resurrected. This means it went to the past.

[Updated on: Thu, 22 May 2014 06:50 UTC]


If chance will have me King, why, chance may crown me without my stir.
Re: Site bug!!!! [message #90171 is a reply to message #90170 ] Thu, 22 May 2014 06:53 UTC Go to previous messageGo to next message
avatar HOLDEN8702  is currently offline HOLDEN8702
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Wow, Shapeways have made a "time machine"!
Re: Models Disappearing From Users' Accounts? [message #90173 is a reply to message #90168 ] Thu, 22 May 2014 07:16 UTC Go to previous messageGo to next message
avatar stannum  is currently offline stannum
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HOLDEN8702 wrote on Thu, 22 May 2014 06:47

A big yellow banner of "SORRY, WE ARE HAVING ISSUES WITH DESIGNERS CATALOG" or something else should be fine...

Changing the title of this thread would be a start, as the thread with the descriptive one ("Models Disappearing From Users' Accounts?") was locked (just because if was younger? meh), instead of generic "Site Bug" one.
Re: Site bug!!!! [message #90174 is a reply to message #90171 ] Thu, 22 May 2014 07:17 UTC Go to previous messageGo to next message
avatar Mechanoid  is currently offline Mechanoid
Messages: 121
Registered: October 2010
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Per Stoneysmith's request.

I have lost over 144 models, some dating back to 3 yrs ago, some yesterday. Models I had deleted have returned. Some brand new models are fine, most are gone.

My system has an I-5 quad core 64 bit, 32 gig ram, WIN7, 1gig ram GDDR5 video, Chrome browser.

And I sure hope I don't have to start all over again.


I.D.I.C. = Infinite Diversity in Infinite Combinations
Re: Models Disappearing From Users' Accounts? [message #90175 is a reply to message #90173 ] Thu, 22 May 2014 07:20 UTC Go to previous messageGo to next message
avatar Mechanoid  is currently offline Mechanoid
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I would have thought this thread would have been locked, because it was posted under the wrong subject banner.

But Stoneysmith made the call.


I.D.I.C. = Infinite Diversity in Infinite Combinations
Re: Models Disappearing From Users' Accounts? [message #90176 is a reply to message #90175 ] Thu, 22 May 2014 08:19 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 805
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Hey guys,

We are aware of the bug and will be fixing this as soon as possible.

My sincere apologies for the inconvenience, we didn't expect this issue :(

I'll keep you all posted.
Mitchell


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Models Disappearing From Users' Accounts? [message #90178 is a reply to message #90176 ] Thu, 22 May 2014 08:24 UTC Go to previous messageGo to next message
avatar HOLDEN8702  is currently offline HOLDEN8702
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MitchellJetten wrote on Thu, 22 May 2014 08:19

..., we didn't expect this issue :( ...

Mitchell


Neither do we!

Sorry for posting only for a joke, but I'm nervous about this.
Re: Models Disappearing From Users' Accounts? [message #90179 is a reply to message #90178 ] Thu, 22 May 2014 08:32 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
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I work here
Jokes are allowed :-)


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Site bug!!!! [message #90182 is a reply to message #90160 ] Thu, 22 May 2014 08:57 UTC Go to previous messageGo to next message
avatar DarthRyo  is currently offline DarthRyo
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Registered: August 2013
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From what I'm seeing, it is like the model page reverted to one month ago or something.

I see model that I deleted a long time ago, and all the new ones since a month are all gone.

This is very disturbing indeed :o


http://www.goth-customsabers.ftl-network.com
Re: Models Disappearing From Users' Accounts? [message #90183 is a reply to message #90179 ] Thu, 22 May 2014 09:02 UTC Go to previous messageGo to next message
avatar Mechanoid  is currently offline Mechanoid
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I'm just fearful that all the work I'v done for the last month will be lost. Last count it appears as though 146 models total are poof, like a **** in the wind.


I.D.I.C. = Infinite Diversity in Infinite Combinations
Re: Models Disappearing From Users' Accounts? [message #90185 is a reply to message #90183 ] Thu, 22 May 2014 09:10 UTC Go to previous messageGo to next message
avatar HOLDEN8702  is currently offline HOLDEN8702
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No, the models aren't lost.

I've tested some links and they are here, but you (or your customers) can't watch it in your shop.

And please, mechanoid, don't loose none of your awesome 1999' Eagles before I've enough money to get them! ;-D
Re: Models Disappearing From Users' Accounts? [message #90186 is a reply to message #90185 ] Thu, 22 May 2014 09:15 UTC Go to previous messageGo to next message
avatar Mechanoid  is currently offline Mechanoid
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HOLDEN8702, well that's part of what I'm scared about. Those have been up for well over 1 yr. And this meltdown has taken a few of my oldest models from 3 yrs ago, plus ones from yesterday. That's why I'm scared. I'm having a freak out over this, and I'm an epileptic. So you can guess what this is doing to my stress levels.

ACCKKKKKKK!!!!


Sorry about that, I had to scream real fast. LOL


I.D.I.C. = Infinite Diversity in Infinite Combinations
Re: Site bug!!!! [message #90187 is a reply to message #90160 ] Thu, 22 May 2014 09:25 UTC Go to previous messageGo to next message
avatar DarthRyo  is currently offline DarthRyo
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Could be good to refresh a backup from yesterday before the issue so that everything goes back to the previous situation.

[Updated on: Thu, 22 May 2014 09:26 UTC]


http://www.goth-customsabers.ftl-network.com
Re: Site bug!!!! [message #90188 is a reply to message #90187 ] Thu, 22 May 2014 09:37 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 805
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Hey guys,

Just wanted to clarify that those models are not gone!!
The issue, like Holden8702 wrote, is that they are just missing on the My Models pages and Shop pages.
You can still access them by the link (upload email, yippie email etc).

I'm sure our dev team will find the issue and have it fixed in the next few hours.

Cheers,
Mitchell

[Updated on: Thu, 22 May 2014 09:37 UTC]


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Site bug!!!! [message #90192 is a reply to message #90188 ] Thu, 22 May 2014 10:37 UTC Go to previous messageGo to next message
avatar bva25j  is currently offline bva25j
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Registered: October 2013
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Hello I got the same error ...

Indeed via Google of the direct link we can still see the models ...

But i got some visitor asking me where are the other ones ...

Regards.

Re: Site bug!!!! [message #90193 is a reply to message #90160 ] Thu, 22 May 2014 10:42 UTC Go to previous messageGo to next message
avatar numarul7  is currently offline numarul7
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SavIsSavvy wrote on Thu, 22 May 2014 05:21

Hi Everyone,

Thanks for reporting this. I've forwarded this to our dev team to figure out what's going on and get everything back to normal.

Stay tuned...

And for the record, we are not mad at anyone ;)


Ok ... I believe you... :)


numarul7 jewelry and design
Re: Site bug!!!! [message #90195 is a reply to message #90193 ] Thu, 22 May 2014 11:06 UTC Go to previous messageGo to next message
avatar BitsBlitz  is currently offline BitsBlitz
Messages: 15
Registered: October 2013
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A whole bunch of my models have disappeared, of the ones that are still there, many of them are not accessible, leading to "Oops! We can't find the page you're looking for."

This is quite problematic since I've been getting in multiple requests from clients, who will probably search elsewhere to buy their needed product. A real shame, since now I need to rebuild that customer trust. :(
Re: Site bug!!!! [message #90200 is a reply to message #90195 ] Thu, 22 May 2014 11:37 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 805
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Hey guys,

I know this is frustrating and understand that you are all nervous about your models.
The good news is that our development team is on the case and is working on a fix as we speak.

Models have only "visually" disappeared, they are still on our website, no worries!

I'll let you all know as soon as the gremlins have been banned from our system.

*googles gremlin picture*

..

..

..

http://3.bp.blogspot.com/-TFoS40H7YvM/UufOthm2vjI/AAAAAAAAAls/yZcyxPk10Jg/s1600/silly+3D+movie+gremlin.png

[Updated on: Thu, 22 May 2014 11:38 UTC]


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Site bug!!!! [message #90201 is a reply to message #90200 ] Thu, 22 May 2014 11:42 UTC Go to previous messageGo to next message
avatar BitsBlitz  is currently offline BitsBlitz
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Thank you for responding so quickly, and awesome to hear that this will be solved. :)


Keep up the good work!
Re: Site bug!!!! [message #90205 is a reply to message #90200 ] Thu, 22 May 2014 12:23 UTC Go to previous messageGo to next message
avatar DarthRyo  is currently offline DarthRyo
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Gremlins!! haha

Thanks for the heads up, good news!


http://www.goth-customsabers.ftl-network.com
Re: Site bug!!!! [message #90206 is a reply to message #90201 ] Thu, 22 May 2014 12:24 UTC Go to previous messageGo to next message
avatar JamesTrainParts  is currently offline JamesTrainParts
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If you can get to your models via a link, open the 'edit model' page and simply press save changes. This will put the model back into your 'My models' list. After about 5 mins.

Cheers,

James
Re: Site bug!!!! [message #90207 is a reply to message #90206 ] Thu, 22 May 2014 12:30 UTC Go to previous messageGo to previous message
avatar HOLDEN8702  is currently offline HOLDEN8702
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Jamesn320 wrote on Thu, 22 May 2014 12:24

If you can get to your models via a link, open the 'edit model' page and simply press save changes. This will put the model back into your 'My models' list. After about 5 mins.

Cheers,

James


This could usually end in duplicated models, dissapeared ones, armaggedons,...

I think I gonna wait for the fix. But thanks.

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