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Thin walls fix problem and ordering [message #89969] Tue, 20 May 2014 04:56 UTC Go to next message
avatar Bobbiethejean  is currently offline Bobbiethejean
Messages: 188
Registered: November 2012
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Senior Member
When the "fix thin walls" feature was added I went Oooh! and ran around my shop like a nut fixing all the thin walls. Now I've discovered that it has, on some of my models, added these ugly round blobs. Mainly, I'm concerned with this one: https://www.shapeways.com/model/1855920/dragon-skull.html?li =shop-results&materialId=6 The jaw is meant to be articulable. Some of the teeth have been blobinated and I have just had a couple of customers order some so I am afraid they are going to be very disappointed. I am working to fix this ASAP. Would it be possible to hold off on sending these to the printer until I upload the fixes? I am working quickly to do that right this very second.
Re: Thin walls fix problem and ordering [message #89970 is a reply to message #89969 ] Tue, 20 May 2014 05:16 UTC Go to previous messageGo to next message
avatar Bobbiethejean  is currently offline Bobbiethejean
Messages: 188
Registered: November 2012
Go to my shop
Senior Member
So of course my internet would choose NOW to start going haywire. -___- Naturally. In any case, I'm uploading the fixed version now. Would it be possible to ensure that the fixed version gets sent off to the printers instead?
Re: Thin walls fix problem and ordering [message #89971 is a reply to message #89970 ] Tue, 20 May 2014 05:27 UTC Go to previous messageGo to next message
avatar stannum is currently online stannum
Messages: 901
Registered: May 2009
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Senior Member
The norm is that once ordered, the data is frozen. Try contacting the customers? Try getting service to contact customers and ask them to cancel?
Re: Thin walls fix problem and ordering [message #89972 is a reply to message #89971 ] Tue, 20 May 2014 05:35 UTC Go to previous messageGo to next message
avatar Bobbiethejean  is currently offline Bobbiethejean
Messages: 188
Registered: November 2012
Go to my shop
Senior Member
stannum wrote on Tue, 20 May 2014 05:27

The norm is that once ordered, the data is frozen. Try contacting the customers? Try getting service to contact customers and ask them to cancel?


Dangit :\ Well this is obnoxious. Guess I'll have to start emailing people. -___-;

[Updated on: Tue, 20 May 2014 05:39 UTC]

Re: Thin walls fix problem and ordering [message #90084 is a reply to message #89972 ] Wed, 21 May 2014 17:06 UTC Go to previous messageGo to next message
avatar Bobbiethejean  is currently offline Bobbiethejean
Messages: 188
Registered: November 2012
Go to my shop
Senior Member
Sent an email. No reply. It's been more than 24 hours. I'm afraid it is going to be too late. :\
Re: Thin walls fix problem and ordering [message #90085 is a reply to message #90084 ] Wed, 21 May 2014 17:11 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 602
Registered: June 2011
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Senior Member
I work here
Hey,

Did you send an email from our contact form or did you email directly to service@shapeways.com?
I checked our inbox and haven't seen your email :(


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Thin walls fix problem and ordering [message #90086 is a reply to message #90085 ] Wed, 21 May 2014 17:13 UTC Go to previous messageGo to next message
avatar Bobbiethejean  is currently offline Bobbiethejean
Messages: 188
Registered: November 2012
Go to my shop
Senior Member
MitchellJetten wrote on Wed, 21 May 2014 17:11

Hey,

Did you send an email from our contact form or did you email directly to service@shapeways.com?
I checked our inbox and haven't seen your email :(


Aye. I think I may have sent it to the wrong email. Thanks.
Re: Thin walls fix problem and ordering [message #90087 is a reply to message #90086 ] Wed, 21 May 2014 17:20 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 602
Registered: June 2011
Go to all my models
Senior Member
I work here
cool, lemme know when you send an email so i can check our inbox


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Thin walls fix problem and ordering [message #90088 is a reply to message #90087 ] Wed, 21 May 2014 17:23 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 602
Registered: June 2011
Go to all my models
Senior Member
I work here
Spotted ur email!

Right now there are 13 emails in front of you, so I'm sure you'll hear back from CS in around 30min


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Thin walls fix problem and ordering [message #90091 is a reply to message #90088 ] Wed, 21 May 2014 18:23 UTC Go to previous message
avatar Bobbiethejean  is currently offline Bobbiethejean
Messages: 188
Registered: November 2012
Go to my shop
Senior Member
Thanks. :)

 
   
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