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icon4.gif  Where is my Order?????? [message #8617] Wed, 30 December 2009 13:49 UTC Go to next message
avatar fingerblister  is currently offline fingerblister
Messages: 5
Registered: November 2009
Go to all my models
Junior Member
Ok,

All i want to know is when to expect it. I ordered the branding iron like in Nov. and now its almost Jan. of next year. No one has responded back to me with just a simply estimate of when to expect it. Which for me is a very bad thing since i have about 2400 kids wanting to know when they can get there product that I can't send with out branding it =(.

107702 is my order number. Any info would be nice. I already know its in production. I just need to know when I will get it in the mail.

Thanks,
Anthony H.
Re: Where is my Order?????? [message #8618 is a reply to message #8617 ] Wed, 30 December 2009 13:54 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5729
Registered: September 2008
Go to my shop
Shapie Expert
I work here
When did they tell you it was going into production? About one or two days after that you should see a UPS delivery tracking number email. Did you email support@shapeways.com? I know it sucks but this is the first year of shops, the site is in beta, and growing faster then shapeways can compete with, especially during the holidays.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Where is my Order?????? [message #8619 is a reply to message #8618 ] Wed, 30 December 2009 14:12 UTC Go to previous messageGo to next message
avatar fingerblister  is currently offline fingerblister
Messages: 5
Registered: November 2009
Go to all my models
Junior Member
I got the email my product was going into production on 12/15/2009. Yes I have emailed and pm them several times. Still no reply back. I know they have received the messages because I got a notification back stating they read it. I understand there a growing company and I respect it as I am a growing company but the number one thing you don't do wrong is Communication! That should be the most important. Heck I was even willing to make a long distant phone call if I could have found the number.

If the order takes till mid Jan. to get then it takes that long but I need to know so i can inform my clients as well. Its only out of respect to the client.

I have faith in shapeways to provide a great product no worry there I just need to know where it is.

Anthony.
Re: Where is my Order?????? [message #8620 is a reply to message #8619 ] Wed, 30 December 2009 14:20 UTC Go to previous message
avatar maartje  is currently offline maartje
Messages: 61
Registered: September 2009
Go to my shop
Member
I work here
Hi Anthony,

See my PM!

Kindly,
Maartje

[Updated on: Wed, 30 December 2009 14:21 UTC]


 
   
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