| Order Status [message #8495] Tue, 22 December 2009 14:24 UTC |
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Hi there!
I've emailed customer service twice to find out the status of my order (#107700) and haven't received a response.
I'd like to know the status of my order, which I placed before the "Get it by Christmas" deadline according to the advertisement on the website. Obviously I won't get it in time for the holiday (sad! but these things happen) but I've never ordered anything from Shapeways before and I must say it makes me nervous I haven't gotten a response. I'm hoping its because of the holidays....
If someone could let me know the order will come eventually I'd really appreciate it! I'm pretty excited about what I ordered so I'd like to know that I'm not looking forward to something that I won't get.
Thanks very much!
Cat 
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| Re: Order Status [message #8509 is a reply to message #8507 ] Wed, 23 December 2009 11:56 UTC |
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You have to understand the Customer Services people are extremely lazy. I'm kidding, they're a bit swamped at the moment and we're sorry we did not respond to your forum post sooner.
I checked for you and you're order is still in production. I'll get one of the service peoples to send you an email about the estimated arrival date.
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| Re: Order Status [message #8515 is a reply to message #8511 ] Wed, 23 December 2009 13:58 UTC |
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Hi Joris, Ralph,
Thanks for getting back to me! (My boss now thinks something's wrong with me because I was drinking coffee when I read your reply, Joris, and almost choked from laughing hahaha).
Maybe you guys should make lower quality products so less people want them and I can get my order really fast! Just kidding! I assumed you guys must be busy, sorry if I added to your stress. The holidays are probably jammed for you since you offer so many great gift options. I wasn't sure my email got through since I figured I'd get one of those "Thanks for emailing, someone will get back to you" automatic replies and didn't. I must have mis-typed the address or something so it's definitely my bad.
I'm happy to wait a while longer for my item to arrive - I've already planned a hilarious huge box filled with tissue paper and an IOU.
Thanks again!
Cat
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| Re: Order Status [message #8516 is a reply to message #8507 ] Wed, 23 December 2009 14:00 UTC |
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Yeah, I haven't got the tracking number yet so looks like Christmas Day is out but no worries. The gift is for my boyfriend and I have something else for him as well so he can be surprised with a belated gift too!!
Cat
Ps. People are so friendly on here!! Thanks for your reply
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| Re: Order Status [message #8519 is a reply to message #8516 ] Wed, 23 December 2009 16:44 UTC |
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LOL, thats good. I hope you get everything on time and am glad we made you laugh.
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| Re: Order Status [message #8520 is a reply to message #8495 ] Wed, 23 December 2009 17:02 UTC |
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I have had this problem too, strangely I ordered the "missing order" on the 1st December before the deadline yet another order I made on 9th of December has been shipped before it?!
Kindest Regards,
Jack
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