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Changing/correcting your store name. [message #76449] Wed, 09 October 2013 17:03 UTC Go to next message
avatar MrNibbles  is currently offline MrNibbles
Messages: 74
Registered: August 2012
Go to my shop
Member
When I opened my store I messed up and entered the full address path instead of just a store name. As a result my store name is this:

https://www.shapeways.com/shops/http://www.shapeways.com/sho ps/nibblesandbits

That's completely unusable in terms of giving out links, etc. I asked customer service if the duplicated path information could be removed but was told that's not possible. Also I understood that if I close the store that I would be unable to reopen a new store with a new name while retaining my user name and original account with all the existing model file pages.

Sooooooo, I think my only option is to close my store, open a new account, download models from the old account and re-upload them to the new account, retype in all the descriptions, reload all the photos, reset all the material options, and reset all of the pricing. Before I do all this I might set up a fake account to see what actually happens just in case customer service was wrong. Has anyone else had this same problem and fixed it?

I can't even make any suggestions since I'm not sure how your software is set up. Am I screwed or is there any way Shapeways could do something to fix this particular problem? Browsing through store names I noticed that I'm not the only person that accidentally did this.




Re: Changing/correcting your store name. [message #76453 is a reply to message #76449 ] Wed, 09 October 2013 18:29 UTC Go to previous messageGo to next message
avatar Jennie  is currently offline Jennie
Messages: 5
Registered: July 2008
Go to my shop
Junior Member
Hi Mr. Nibbles,

We've taken care of this for you. Your shop url is now:

https://www.shapeways.com/shops/nibblesandbits

Thanks!
Jennie


-- Jennie
Shapeways Software Engineering Team Lead
Re: Changing/correcting your store name. [message #76469 is a reply to message #76453 ] Thu, 10 October 2013 02:02 UTC Go to previous message
avatar MrNibbles  is currently offline MrNibbles
Messages: 74
Registered: August 2012
Go to my shop
Member
Thank you! In this case it pays to ask one last time. This is most excellent!

http://i102.photobucket.com/albums/m90/Oshidori/waynesworld12.jpg

 
   
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