Home » Community » It arrived! » has anyone had this problem with gold plated brass
Search Search  
Show: Today's Messages    Show Polls    Message Navigator
has anyone had this problem with gold plated brass [message #75754] Sun, 29 September 2013 13:38 UTC Go to next message
avatar leorolph  is currently offline leorolph
Messages: 120
Registered: August 2011
Go to my shop
Senior Member
Hi people.

One of my recent orders had a few bad spots on the gold plating. I'm not sure if this happens often or I just got unlucky. Several other gold plated orders turned out fine. I have never contacted shapeways for a reprint and wouldn't know how to go about it, but for this ring I feel one might be needed as the spots are easily noticeable and as I sell my rings in-store people probably wouldn't buy it... can someone let me know who to contact in regards to this.

ps. shapeways is just great and of many awesome prints you have to expect the rare problem... thanks shapeways you guys are great!!

index.php?t=getfile&id=41857&private=0
index.php?t=getfile&id=41858&private=0
index.php?t=getfile&id=41859&private=0
index.php?t=getfile&id=41860&private=0

Re: has anyone had this problem with gold plated brass [message #75759 is a reply to message #75754 ] Sun, 29 September 2013 14:23 UTC Go to previous messageGo to next message
avatar AmLachDesigns  is currently offline AmLachDesigns
Messages: 961
Registered: September 2011
Go to my shop
Senior Member
this is it

service@shapeways.com

[Updated on: Sun, 29 September 2013 14:24 UTC]

Re: has anyone had this problem with gold plated brass [message #75832 is a reply to message #75759 ] Mon, 30 September 2013 15:59 UTC Go to previous messageGo to next message
avatar SavIsSavvy  is currently offline SavIsSavvy
Messages: 123
Registered: April 2013
Go to my shop
Senior Member
I work here
Email Service@Shapeways.com and we'll get another printed right away- sorry to hear that you had a negative experience, but confident it won't happen again.

Cheers,


Savannah, your Shop Owner Coach/Global Community Manager
Re: has anyone had this problem with gold plated brass [message #75887 is a reply to message #75832 ] Tue, 01 October 2013 14:52 UTC Go to previous messageGo to next message
avatar leorolph  is currently offline leorolph
Messages: 120
Registered: August 2011
Go to my shop
Senior Member
after trying for quite a while to attach any images to an email and failing (yahoo mail fails again) ill just post this here and direct support here, hope thats ok.
index.php?t=getfile&id=42012&private=0

  • Attachment: IMG_2718.JPG
    (Size: 110.06KB, Downloaded 185 time(s))

Re: has anyone had this problem with gold plated brass [message #75902 is a reply to message #75887 ] Tue, 01 October 2013 17:04 UTC Go to previous messageGo to next message
avatar SavIsSavvy  is currently offline SavIsSavvy
Messages: 123
Registered: April 2013
Go to my shop
Senior Member
I work here
Can we have your order number as well? I'll pass it all along for you Smile.

Best,

Savannah


Savannah, your Shop Owner Coach/Global Community Manager
Re: has anyone had this problem with gold plated brass [message #75948 is a reply to message #75902 ] Wed, 02 October 2013 13:18 UTC Go to previous messageGo to next message
avatar leorolph  is currently offline leorolph
Messages: 120
Registered: August 2011
Go to my shop
Senior Member
Thanks Savannah, my order number is 290456
Re: has anyone had this problem with gold plated brass [message #76008 is a reply to message #75948 ] Thu, 03 October 2013 12:42 UTC Go to previous message
avatar leorolph  is currently offline leorolph
Messages: 120
Registered: August 2011
Go to my shop
Senior Member
Thanks for sorting me out shapeways. You rock!
A company that stands behind its craftsmanship.

 
   
Previous Topic:A print turned out 2mm longer than the virtual model - is it warpage? how to solve?
Next Topic:Lieutenant Dan Coffee Drip