I also asked them so I should have an answer by tomorrow. Since the order has moved on past the point of no return I can't cancel the order to be safe. Thought maybe someone here might have had a similar issue.
I can see how a wax or FD material deposition with UV curing can be different different than the powder in WSF for very slight detachments of shells. I had noticed some weird seams in that model that appeared to come out of nowhere. Why only one gear seems to be problematic is a (Tinkercad) mystery. It is highly illogical! I should try to fix it in netfabb or whatever.
Upwards and onwards!
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Followup update. The checking went through various people which is why it was not caught for all materials. As a result the FUD was also cancelled. I had the option to have the brass cancelled but gave the ok to have them make the part anyway since I mostly want to use the part for experimentation on a lathe and for finishing/sealing. If it is missing part of a gear that's no big deal.
I had uploaded the original design in .x3d format but does the Shapeways repair software that kicks in during the upload process work for .x3d format? Or does it only work with .stl format? I've been uploading in .x3d just so I can have color images that help to distinguish between various families of components in the store.
Last edited: Sep 30, 2013