Hi Rob,
I did a little research to your problem. I found out that all your co-creator models are marked as un-published.
When a co-creator model is marked as unpublished:
1. It is shown and sold as a regular model
2. It is not included in the co-creator gallery
This is exactly what you are mentioning so in that aspect the behavior is expected as the models are 'un-published'.
Now to the reason why your are models marked as 'un-published'. There was also mail contact with Shapeways about your templates, and in your mail you wrote: "I recently changed settings on these products and that broke your system. "
On the model details page, in the right column you can manage the model details. These are saved with [save changes] located in the bottom right of the column. The model details can be changed independent of the template details.
In the 'manage template details' part you can change co-creator specific settings. These need to be saved with [save template details]. When the co-creator settings are saved, the co-creator template is also 'published'.
When you want to change model details, you can do that without the need to use 'un-publish this model'. That is only needed when you want to change the template details. After changing the template details you need to use the [save template details] otherwise your model stays unpublished.
I do not know exactly what you did change but what I suspect is:
- You 'un-published' the template
- Made changes but used the [save changes] in the right column instead of the [save template details] of the manage template.
The solution to this would be to visit the model details and open the 'Manage template details' (, check the template details) and use [save template details] which will publish your templates.
I verified all this on our test-environment and could not find irregularities in this process. If it doesn't do the trick for you, please contact Shapeways.
Thanks, kind regards, Arno