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Fixing Rejections - Helping You Improve Your 3D Models [message #73085] Thu, 15 August 2013 00:18 UTC
avatar natalia  is currently offline natalia
Messages: 787
Registered: September 2008
Go to all my models
Senior Member
I work here
We know fixing rejections is important to you, and we've been working hard on various solutions. Today, we're excited to announce that we our first step to improve the printability of your 3D models -- for you and your customers.

We want to enable you to print anything you imagine but sometimes, we simply can't print a model. When this happens we want to make sure we can provide you with the information you need to be able to resolve printability issues. We also want to ensure your customers can be confident that they'll always receive quality products from you and Shapeways.

If you have a model that has printability issues (models that have been rejected) in certain materials, we want to give you the opportunity to fix it so that you can avoid unhappy customers. This means rejected models can not be sold until they have been updated in the rejected material family.

We're shifting the focusing from unfortunately having to say "Sorry, we can't print this" to "Hang on, let us help you." If an ordered model is unable to be printed you will now see a flag on the product page, alerting you to the printability issues, which are displayed on all affected materials.

You'll also receive an email that describes the printability issues that we need your help in resolving (like thin walls) as well as suggestions for improvements (like widening escape holes). If there's a printability issue with a model you've printed before we also provide the print success rate. In short, we want to help you as much as possible, but we can't do it alone, we need your help.

If you see a flag while editing your model, or have received rejection email, it means we need your help in updating your model to print it again. We will provide as much information and suggestions as we can, and then it's up to you to use this to improve your model. Together we can ensure printability so you can 3D print exactly what you want.

Check it out and let us know what you think! This is the first step in a long line of rejections improvements, so soon we'll be able to print everything you can imagine!

Best,
Natalia
ps - I posted this in the rejections thread too, so if you have comments and feedback, please bring the discussion here: https://www.shapeways.com/forum/index.php?t=msg&th=12976 &prevloaded=1&&start=240

[Updated on: Thu, 15 August 2013 20:07 UTC]


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