Product Printed Incorrectly for the 3rd Time - Help!

A while ago, I ordered this model I created: https://www.shapeways.com/model/930854/super-mario-mobius-und erground.html
It came with half the color missing, or one "side" of the strip being completely white. Shapeways said this wasn't my fault, and offered to re print it. They have now tried reprinting it twice more, failing every time, and have now told me that
"The 2nd Texture map is not properly linked to the .WRL file, and does not print. Printing was attempted twice, but only half of the texture map is printable."
I submitted this model using Shapeway's tutorial for Full Color Sandstone, in which I exported the .x3d file from Blender, then zipped it along with the two texture files. As you can see, Shapeway's site can recognize the two textures, so why am I getting this problem? I'm really hesitant to order it again until I get some solid advice.
Shapeways also included this in the latest email they sent me.


Please help!
Daniel

Given that the rotating image in the Shapeways 3D viewer looks to have a texture on all over I would say that SW should look again at their end.

Maybe they have somehow corrupted the file and you need to re-upload.

Good luck!

Seems odd. Maybe it's an issue with the Zcorp printer software (seeing it renders right, which is a blender render)? For one, I'd remove the -'s from your file names. try making the file names as simple as possible. Also, maybe try contacting Zcorp to see what their suggestions are for making your item printable on their printers.

Do your texture files actually have such longish names with dashes in them, or does the screenshot only
show them as they are after shapeways' and/or zcorp's software munched them ? I'd assume the latter,
with 647318-544606-1 being shapeways' internal order and/or job number for this piece, and the partial
duplication in the name of the "missing" file could then point to a software glitch - something like
647318-544606-1-texture1.png and
647318-544606-1-texture2.png
being accidentally merged into the one long and strangely complicated filename. (And further speculating
that the original filenames in Gweetle's zip file were just "texture1.png" and "texture2.png". it would seem a
bit over the top to ask the customer to contact the printer manufacturer ??)

The original texture names were simply "1.png" and "2.png"