|Unannounced rejection of multiple orders, after prior successful printing [message #64880] Tue, 26 March 2013 04:06 UTC
About an hour ago, I logged in to check the status of my pending sales, only to find that eight of them had simply disappeared from my sales page. On a whim, I decided to download my sales summary document from the shop overview page, and found that seven of them - for two different models, both of which have been printed successfully previously - have been marked as rejected.|
The fact that this occurred, and that I did not receive any notification of it happening greatly concerns me. What's worse, I don't know if Shapeways sent the usual "your model could not be printed" email to whoever ordered them. The idea that Shapeways would communicate this to an artist's customers without informing said artist so that he or she could fix whatever is wrong does not sit well with me at all.
Has anyone experienced a similar issue?
Update: they did notify me, but did so six hours after the orders were marked as rejected. The general lack of timely communication here is very frustrating, as is the decision that a model is "unprintable" because one in many fails.
[Updated on: Tue, 26 March 2013 11:47 UTC]