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Combining Shipping? [message #63901] Tue, 12 March 2013 17:13 UTC Go to next message
avatar MikeP  is currently offline MikeP
Messages: 48
Registered: August 2011
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I have three pending orders that I want to have shipped together.

The reason for the separate orders is that one part was rejected for printing after the original order was placed. I corrected the model twice and so I now have three pending orders.

I dont want to pay $6.50 shipping for each one and I can see how to correct the mistake?

Thanks.
Re: Combining Shipping? [message #63904 is a reply to message #63901 ] Tue, 12 March 2013 17:17 UTC Go to previous messageGo to next message
avatar Youknowwho4eva is currently online Youknowwho4eva
Messages: 5399
Registered: September 2008
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I work here
The solution is to email service.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com
icon14.gif  Re: Combining Shipping? [message #63909 is a reply to message #63904 ] Tue, 12 March 2013 17:33 UTC Go to previous messageGo to next message
avatar MikeP  is currently offline MikeP
Messages: 48
Registered: August 2011
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Done!

Thank you!



Re: Combining Shipping? [message #64097 is a reply to message #63904 ] Thu, 14 March 2013 17:38 UTC Go to previous messageGo to next message
avatar MikeP  is currently offline MikeP
Messages: 48
Registered: August 2011
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No.

It isnt the solution because they dont read or answer their email.

I wrote to them yesterday as you suggested but they ignored me and today I get a notice from UPS saying they've shipped my item.

Wtf??

I specifically asked them to combine shipping and they ignore my request?

I'm upset. It seems so stupid that they can just keep charging me $6.50
Re: Combining Shipping? [message #64103 is a reply to message #63901 ] Thu, 14 March 2013 18:17 UTC Go to previous messageGo to next message
avatar Youknowwho4eva is currently online Youknowwho4eva
Messages: 5399
Registered: September 2008
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Shapie Expert
I work here
I've emailed service to see what's going on.

Did you write them yesterday, or the day before? Service can take up to 24 hours to reply.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com
Re: Combining Shipping? [message #64105 is a reply to message #64103 ] Thu, 14 March 2013 18:37 UTC Go to previous messageGo to next message
avatar MikeP  is currently offline MikeP
Messages: 48
Registered: August 2011
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Its been 48

Still no word either.

Even after this exchange.

WHats curious is that I had another piece rejected and they sent word of the rejection and when I replied I got an immediate response from "Michon van Tuijl".

So there's employees reading the email.

I think I should get a refund for the $6.50 shipping. Its not fair that I have to pay for it.
Re: Combining Shipping? [message #64108 is a reply to message #63901 ] Thu, 14 March 2013 18:54 UTC Go to previous messageGo to next message
avatar Youknowwho4eva is currently online Youknowwho4eva
Messages: 5399
Registered: September 2008
Go to my shop
Shapie Expert
I work here
24 hours is the target response time. Most Service agents are in Europe, so they are already offline for the day.

They'll get back to you. I can't guarantee any results. But I'm sure they'll get things situated.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com
Re: Combining Shipping? [message #64110 is a reply to message #64108 ] Thu, 14 March 2013 19:12 UTC Go to previous messageGo to next message
avatar MikeP  is currently offline MikeP
Messages: 48
Registered: August 2011
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Youknowwho4eva wrote on Thu, 14 March 2013 18:54

24 hours is the target response time.


Well I know.

As you can see I waited over 24 hours before posting here. Its over 48 hours now.

And I've had other communication from Shapeways in that time.

It really wouldnt matter except that them ignoreing me costs me $6.50.

Thats just not fair.
Re: Combining Shipping? [message #64112 is a reply to message #64110 ] Thu, 14 March 2013 19:25 UTC Go to previous messageGo to next message
avatar GaryK  is currently offline GaryK
Messages: 10
Registered: April 2012
Go to all my models
Junior Member
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Hey MikeP,

I checked your email history and see that my colleague Mitchel responded to your email

MAR 13, 2013 | 11:20AM CET
Mitchell Jetten replied:
Hi Mike,

Unfortunately, we cannot change or add anything to existing orders (it's painful, we know).
We are working on a new system which will allow you to do this yourself in the near future.

For now I have to disappoint you as our current system does not support this Sad

My sincere apologies for the inconvenience.

Best,
Mitchell
Kind regards,

Mitchell Jetten
Customer Service Agent
www.Shapeways.com


I'm the guy in the know!
Re: Combining Shipping? [message #64113 is a reply to message #64112 ] Thu, 14 March 2013 19:40 UTC Go to previous message
avatar MikeP  is currently offline MikeP
Messages: 48
Registered: August 2011
Go to my shop
Member
GaryK wrote on Thu, 14 March 2013 19:25

Hey MikeP,

I checked your email history and see that my colleague Mitchel responded to your email

MAR 13, 2013 | 11:20AM CET
Mitchell Jetten replied:
Hi Mike,

Unfortunately, we cannot change or add anything to existing orders (it's painful, we know).
We are working on a new system which will allow you to do this yourself in the near future.

For now I have to disappoint you as our current system does not support this Sad

My sincere apologies for the inconvenience.

Best,
Mitchell
Kind regards,

Mitchell Jetten
Customer Service Agent
www.Shapeways.com


Ah Thank you. Finally.

The "lost" email. I wonder what happened to it? It wasnt in my Spam folder.

But thank you for explaining.

In the event that a printing cancellation then creates two orders it would be a work around to cancel the two seperate order's and reorder?

I would have done that if I'd known.


 
   
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