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My package arrived half full [message #63235] Mon, 04 March 2013 23:47 UTC Go to next message
avatar GarySG  is currently offline GarySG
Messages: 92
Registered: September 2012
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Well I'm satisfied with what I did receive in the mail, it's very nice, but I won't go into any detail of what it is because I don't have any pictures taken yet. However, I ordered two items, and the one that cost a couples bucks is the one that arrived, yet the metal item that cost $17 dollars wasn't in the package (I ordered them both in the same order). I've already contacted customer support, and hopefully they'll get back to me in a timely manner. Just a bit disappointed when I opened the package, as this was my first experience with Shapeways. I can only hope that this type of thing isn't occurring regularly, and that everything will be sorted out and solved. Sad


"Hm, I'm so hungry I could eat an entire cow. Gerard, fire up the printer!"
Re: My package arrived half full [message #63240 is a reply to message #63235 ] Tue, 05 March 2013 02:04 UTC Go to previous messageGo to next message
avatar bakablah  is currently offline bakablah
Messages: 1
Registered: February 2013
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Oh dear, it sure sucks!
I just received my first Shapeways shipment too, and it's missing a part in one of the item!
I got the same dissapointment as you!

Luckily, Shapeways staff are quite friendly and hopefully should replace both our items for free Smile
Re: My package arrived half full [message #63243 is a reply to message #63240 ] Tue, 05 March 2013 02:11 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
Messages: 1687
Registered: August 2008
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Senior Member
moderator
Did you check your Order Status page?
It's not uncommon for Shapeways to split-ship items that will take longer to produce.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: My package arrived half full [message #63244 is a reply to message #63243 ] Tue, 05 March 2013 02:27 UTC Go to previous messageGo to next message
avatar GarySG  is currently offline GarySG
Messages: 92
Registered: September 2012
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It says it shipped both items, from what I can tell. I was so looking forward to having it! Well, patience is a virtue I suppose c:


"Hm, I'm so hungry I could eat an entire cow. Gerard, fire up the printer!"
Re: My package arrived half full [message #63279 is a reply to message #63244 ] Tue, 05 March 2013 18:10 UTC Go to previous message
avatar GarySG  is currently offline GarySG
Messages: 92
Registered: September 2012
Go to my shop
Member
Never mind, apparently the second item was scrapped a couple days before it was to be shipped. Major let down, but atleast everything is cleared up Crying or Very Sad


"Hm, I'm so hungry I could eat an entire cow. Gerard, fire up the printer!"

 
   
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