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Printing Progress - More Communication? [message #62740] Mon, 25 February 2013 04:18 UTC Go to next message
avatar PeregrineStudios  is currently offline PeregrineStudios
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Hey Shapeways,

Firstly, I love the amount of communication we as Sellers and Buyers both receive. Uploaded, Processed, Confirmed, Sent to Printer, Shipped, etc. All very useful things to be aware of, and all very much appreciated.

But I was wondering if Shapeways could take it to the next level.

Firstly, there's some confusion (with myself and other sellers, I'm sure) as to what exactly happens in what order. As I understand it, things happen generally in this order:

A customer (or seller) orders a product
Shapeways checks the model for printability
If it passes, it is sent to printing facility
The model is checked again by the facility workers
If it passes, the model is queued for printing
The model is printed
The model is shipped

As it stands, we get useful but also somewhat vague emails, such as 'Your product has been sent to the factory'. I'm not exactly sure where that email falls in this order. It passed the first check, surely, but has the second check been performed? Am I wrong to believe there even IS a second check? I know I'd had models rejected AFTER being 'sent to the factory' so someone must be checking them again.

I would love to see a progress bar, or a checklist, or something similar on each of our orders, that indicates which step in the process the model is currently at. Obviously this would necessitate quite an overhaul of interior communication as well, so I'm certainly not asking for something like this overnight. But a more precise and definite indication of just exactly where our model is would be very much appreciated.
Re: Printing Progress - More Communication? [message #62757 is a reply to message #62740 ] Mon, 25 February 2013 14:42 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
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"I would love to see a progress bar, or a checklist, or something similar on each of our orders, that indicates which step in the process the model is currently at."

Soon! Really Soon!

I'll ask our product team to see if they can reply on your post.
They are working on some really cool stuff which will allow you to see in more depth what is actually happening to your models in an order.


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Printing Progress - More Communication? [message #62758 is a reply to message #62740 ] Mon, 25 February 2013 15:06 UTC Go to previous messageGo to next message
avatar NimlothCQ  is currently offline NimlothCQ
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PeregrineStudios wrote on Mon, 25 February 2013 04:18

I would love to see a progress bar, or a checklist, or something similar on each of our orders, that indicates which step in the process the model is currently at. Obviously this would necessitate quite an overhaul of interior communication as well, so I'm certainly not asking for something like this overnight. But a more precise and definite indication of just exactly where our model is would be very much appreciated.


Howdy PeregrineStudios,

Mitchell is correct. The ability to see order statuses and orderline production statuses is something we are actively working on right in this moment. You will be able to see this information on the Order Status Page for each order (previously named "receipt" page) in the near future.

Moving forward, I wouldn't factor out the possibility of a notification center that informs about activity that happens with orders, mentions, shipments, etc from appearing Wink


Christopher Carter
Senior Audience Experience Manager, Shapeways
Re: Printing Progress - More Communication? [message #62773 is a reply to message #62758 ] Mon, 25 February 2013 19:35 UTC Go to previous messageGo to next message
avatar PeregrineStudios  is currently offline PeregrineStudios
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Sounds awesome, thanks for the replies! Smile Really looking forward to it!
Re: Printing Progress - More Communication? [message #62809 is a reply to message #62773 ] Tue, 26 February 2013 09:22 UTC Go to previous messageGo to next message
avatar wedge  is currently offline wedge
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Yes I Support the Idea! Example:
I ordered a birthday Present, for I birthday on 1 March. By the Order It tells me: "Your order will ship by February 25th". Today is 26.02. No Message, no info. It fells a little helpless. Will it arrive in time? ...
It remembers me a little bit in a German saying: „In court and out on sea you're in God's hand."

More Info, especially when the Target Ship Date has past.
Re: Printing Progress - More Communication? [message #62821 is a reply to message #62809 ] Tue, 26 February 2013 13:54 UTC Go to previous messageGo to next message
avatar Dragoman  is currently offline Dragoman
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wedge wrote on Tue, 26 February 2013 09:22


More Info, especially when the Target Ship Date has past.



Yes, please!

Greetings
Dragoman
Re: Printing Progress - More Communication? [message #62894 is a reply to message #62821 ] Wed, 27 February 2013 22:09 UTC Go to previous messageGo to next message
avatar UniverseBecoming  is currently offline UniverseBecoming
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One thing in the ordering process involving better communications is getting a rejection for a design rule violation. What's needed for new users is an explanation of what to do. When I first received a rejection I didn't know what to do so I assumed. I corrected the error and uploaded the modification.

Then I waited. AND NOTHING HAPPENED!!! HAHAHA! Laughing

I thought it would just be thrown back into the confirmation process, but found out later, by writing and asking, that I needed to reorder the item. So a simple step by step explanation of what to do next would be a big improvement. Something worded like this perhaps; please make corrections to your design and then reorder so that it can be reevaluated.






It always was. It always was because somethingness cannot spawn from nothingness. And in the was of the past there is the forever of the now. Only now. Only now and nothing new, for anything new would add to the infinite, yet there can only be one infinite. Only one. The universe is only becoming something new in the delusion of our minds. This delusion that makes life worth living in our perceived universe becoming.
Re: Printing Progress - More Communication? [message #62932 is a reply to message #62894 ] Thu, 28 February 2013 10:08 UTC Go to previous messageGo to next message
avatar NimlothCQ  is currently offline NimlothCQ
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As we just released a big feature on the order status page, I recommend checking it out Smile


Christopher Carter
Senior Audience Experience Manager, Shapeways
Re: Printing Progress - More Communication? [message #62956 is a reply to message #62932 ] Thu, 28 February 2013 15:16 UTC Go to previous messageGo to next message
avatar PeregrineStudios  is currently offline PeregrineStudios
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Just had a look - looks awesome! Love it! The only comment - or rather, question - I would ask is: does "In Production" mean it has passed all checks and is queued for printing / on the tray right now? Or does that mean it's simply been sent to the printers, and may be rejected by the folks on that end?

Really do like it, though. I just placed a large order with multiple parts, it's awesome to see which individual ones are still being processed, printed, or finished.

[Updated on: Thu, 28 February 2013 15:17 UTC]

Re: Printing Progress - More Communication? [message #62962 is a reply to message #62740 ] Thu, 28 February 2013 15:29 UTC Go to previous message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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It could still be rejected in production. I recently had an item rejected there :'(. So I've fixed the model and will order it again next time.


Your friendly neighborhood Moderman
michael@shapeways.com

 
   
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