Bank Transfer gone missing?

Hi everyone,

Has anyone else ever encountered the issue where you have paid for an order yet it does not seem to have been processed/missed?

I received the following email several days ago -

"Thank you for bringing ideas to life at Shapeways!
There are only 4 days left to transfer your payment for your order XXXXXX. After this date your order will be automatically canceled in our system"

However i have proof in my online bank statement that the transfer was made almost 2 weeks ago?

I've been on to service@shapeways.
In my shapeways order page it says that the bank transfer is pending, however in my bank statement it has been cleared and has been deducted from my bank account.

I have the Shapeways order page in this message and the deduction frommy bank account in the message below.
Any ideas/suggestions folks?

Cheers,
Paul.

Here's my bank statement showing the exact same amount has been taken out .

Did you send a message about this to service@shapeways.com?

Hi Stonysmith,

Its all been sorted, it was my fault, i ordered several items and didn't include an invoice # in the bank transfer description of that order - schoolboy error.

I just thought i'd put it up on the forum as its bound to happen to someone again.

Thanks for your reply,
Paul.

That's right Mitchell,

Gary was very helpful with this issue, his help was most appreciated.

Cheers,
Paul