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Terrible FUD quality, no movement in a week on my requests to fix it. [message #61330] Mon, 04 February 2013 17:00 UTC Go to next message
avatar DirtModeler  is currently offline DirtModeler
Messages: 2
Registered: December 2012
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I emailed about this a week ago now, and the only reply i've gotten was "i've forwarded it on to have it looked at", and "we haven't heard back yet"

This order of FUD turned out terrible, and i have customers chomping at the bit wanting their orders.

I have another $150 order arriving this week, if it's anything like the previous order quality-wise, i'll have to dump Shapeways as a trusted resource.

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Re: Terrible FUD quality, no movement in a week on my requests to fix it. [message #61336 is a reply to message #61330 ] Mon, 04 February 2013 17:37 UTC Go to previous messageGo to next message
avatar BillBedford  is currently offline BillBedford
Messages: 346
Registered: November 2008
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Sorry, what is wrong with it?


Bill Bedford
Re: Terrible FUD quality, no movement in a week on my requests to fix it. [message #61337 is a reply to message #61336 ] Mon, 04 February 2013 17:42 UTC Go to previous messageGo to next message
avatar DirtModeler  is currently offline DirtModeler
Messages: 2
Registered: December 2012
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The quality is terrible.

Many of the parts are fused to the sprue, and not separate entities. It looks like giant sugar crystals all over everything glopped in all the recesses.

The finish is like 80 grit sandpaper, and most of the holes are filled in.

completely different altogether from the first shipment i received.

I don't know what it is inside all the recesses, i'm not even sure how to describe it.

It looks like the parts were printed, and then the whole thing was dipped into some really thick solution with big crystals that filled in all the detail and stuck to all the parts.

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[Updated on: Mon, 04 February 2013 17:52 UTC]

Re: Terrible FUD quality, no movement in a week on my requests to fix it. [message #61338 is a reply to message #61330 ] Mon, 04 February 2013 17:54 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5422
Registered: September 2008
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Looks like maybe the support material wasn't fully cleaned off. I'll see if I can't dig for some answers.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Terrible FUD quality, no movement in a week on my requests to fix it. [message #61344 is a reply to message #61337 ] Mon, 04 February 2013 18:36 UTC Go to previous messageGo to next message
avatar BillBedford  is currently offline BillBedford
Messages: 346
Registered: November 2008
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Senior Member
DirtModeler wrote on Mon, 04 February 2013 17:42


Many of the parts are fused to the sprue, and not separate entities. It looks like giant sugar crystals all over everything glopped in all the recesses.



Just soak it in nail varnish remover for 10-15 minutes and most od the problem will go.

[Updated on: Mon, 04 February 2013 18:36 UTC]


Bill Bedford
Re: Terrible FUD quality, no movement in a week on my requests to fix it. [message #61351 is a reply to message #61330 ] Mon, 04 February 2013 20:05 UTC Go to previous message
avatar natalia  is currently offline natalia
Messages: 798
Registered: September 2008
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Senior Member
I work here
I've checked with the service team and they replied to you on Friday. I know that the production team is looking into the complaint now and you should have an answer soon.

Thank you for your patience!
Natalia

ps- In the meantime, the "goop" is likely the support material, which is wax and you can try removing it like Stony suggested.


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