| "We don't cast pins"? [message #57637] Wed, 28 November 2012 23:39 UTC |
 |
|
An order of mine was rejected with
Reason: Thin walls
Additional information: we don't cast pins
"Thin walls" suggests (material is silver) tha a wall is less than 0.6 mm thick.I think I had corrected out all places where so thin walls might occur.
Remarkably, the accompanying image does not show any thin wall markers.
In fact, this order was a redesign of a previously failed order, where there was a complaint abount thin walls and the marker in the image showed a value *greater* than 0.6mm.
However, what I really cannot figure is "we don't cast pins". How this?
Admittedly I stretched the design rules for silver by placing two items. However, the exception for earrings and cufflinks is explicit in the rules. My design was not ear*rings* but ear*pins*. How does that make a difference?
|
|
|
| Re: "We don't cast pins"? [message #57677 is a reply to message #57637 ] Thu, 29 November 2012 15:50 UTC |
 |
|
Do you have an image of these earpins? I'll see what I can dig up about the rejection. If you could supply the order number to assist them in finding the response.
The Mad Moder
michael@shapeways.com
|
|
|
| Re: "We don't cast pins"? [message #57764 is a reply to message #57677 ] Fri, 30 November 2012 18:45 UTC |
|
|
Thanks a lot, it's order #169777 and here's the image of the rejection mail.
Hagen
|
|
|
| Re: "We don't cast pins"? [message #57770 is a reply to message #57637 ] Fri, 30 November 2012 18:54 UTC |
|
|
Awesome, thanks. I've forwarded on to service to figure out what's going on here.
The Mad Moder
michael@shapeways.com
|
|
|
| Re: "We don't cast pins"? [message #57908 is a reply to message #57637 ] Mon, 03 December 2012 13:52 UTC |
|
|
Hi Hangman,
I have sent you an PM explaining why the model got rejected. Hope this helps you out bit!
Shapeways International Customer Service Manager
|
|
|
Search
