"We don't cast pins"?

An order of mine was rejected with

Reason: Thin walls
Additional information: we don't cast pins

"Thin walls" suggests (material is silver) tha a wall is less than 0.6 mm thick.I think I had corrected out all places where so thin walls might occur.
Remarkably, the accompanying image does not show any thin wall markers.
In fact, this order was a redesign of a previously failed order, where there was a complaint abount thin walls and the marker in the image showed a value *greater* than 0.6mm.

However, what I really cannot figure is "we don't cast pins". How this?
Admittedly I stretched the design rules for silver by placing two items. However, the exception for earrings and cufflinks is explicit in the rules. My design was not ear*rings* but ear*pins*. How does that make a difference?

Do you have an image of these earpins? I'll see what I can dig up about the rejection. If you could supply the order number to assist them in finding the response.

Thanks a lot, it's order #169777 and here's the image of the rejection mail.

Hagen

Awesome, thanks. I've forwarded on to service to figure out what's going on here.

Hi Hangman,

I have sent you an PM explaining why the model got rejected. Hope this helps you out bit!