Well then, if you let me restate my answer as well
If your model indeed contains a (half-)hidden flaw, i.e. a single structural element that is below the limits
stated in the design guide, it will probably be down to chance whether the person in charge of preparing
the print job on a given day will spot it or not - and equally importantly, whether it will print correctly if it
"slips through".
Print orientation may vary, the exact machine may vary as well, lastly there may be a chance that the problematic
piece breaks off during handling and packaging, if it is some surface detail that stands out.
You probably would not want to base your business on an out-of-spec model. So if the shapeways guys flagged
something in your model, either try to fix it if at all possible, or convince yourself (and then customer service) that
the weak part can never cause problems and the model was rejected in error.
There was talk about an internal "already printed successfully" flag lately, and I do not know if it is already
implemented, but it will only help if your model is good enough to refrain from damaging itself, other models in the
"build envelope", the printer or your reputation under all circumstances given above. (Even if shapeways would do
a reprint "behind the scenes" when the first attempt fails, this would incur delays for your customer)
Lastly, if you post the screenshot you received, chances are that one of the experts here might explain what is
the problem and how you could fix it.