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I'm really disappointed :( [message #55912] Thu, 25 October 2012 10:38 UTC Go to next message
avatar jonathanread  is currently offline jonathanread
Messages: 2
Registered: April 2011
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Junior Member
Really disappointed. I have a customer who wanted some custom ear plug flesh tunnels made for him with two symbols cut through. So I modeled them on CAD and sent a test off to be made out of Alumide. They came back and they looked good, so then I went ahead and got them ordered in Stainless Steel.

I find out soon that my model can't be printed because the walls are too thin... Fair enough, but the thing is Shapeways didn't even email me to tell me that there was a problem, I had no communication from them at all, they just credited my account with some store credit.... I was very unhappy about this, they could have at least told me that the order had been cancelled, and they say they emailed me but I received nothing at all.
I re-ordered them in White, and also again in Polished Alumide.

Only the white ones turned up today, and I noticed that I've been credited YET AGAIN, with store credit, and had no email explaining why my Polished Alumide ones were not delivered.

They are absolutely poor, in comparison with the original 3D model.
index.php?t=getfile&id=22057&private=0

As you can see, the original 3D model render on the left.

I am just so disappointed.... my customer is now wanting a refund too because these were supposed to be a Birthday present for October, and I put these on order on the 15th of September. So now I'm stuck with this store credit and I'm not sure I want to continue my business with Shapeways any more after all of this....

Well I thought I'd just share my experience, if anyone has any suggestions then please throw them my way.

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Re: I'm really disappointed :( [message #55913 is a reply to message #55912 ] Thu, 25 October 2012 12:21 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5320
Registered: September 2008
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When ever you have a problem, email service. I'll email them to see what's going on with the communication, have you checked to make sure it wasn't sent to your spam folder? Without the scale of the items I can't tell you much about the quality you are seeing. I can tell you, I would strongly advise against using either WSF or Alumide for ear plugs. They are porous and will hold in all sorts of nasty stuff. All of our materials, except Ceramics, are listed as "for decorative purposes only". Any use out side of that is at your own risk.


Your friendly neighborhood Moderman
michael@shapeways.com
Re: I'm really disappointed :( [message #55915 is a reply to message #55912 ] Thu, 25 October 2012 13:55 UTC Go to previous messageGo to next message
avatar ChristelH  is currently offline ChristelH
Messages: 58
Registered: October 2010
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Hi Jonathan,

I have just sent you an email about this.

Kindly,
Christel
Customer Service Agent
www.shapeways.com
Re: I'm really disappointed :( [message #55988 is a reply to message #55913 ] Fri, 26 October 2012 17:36 UTC Go to previous messageGo to next message
avatar lensman  is currently offline lensman
Messages: 1526
Registered: December 2009
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Youknowwho4eva wrote on Thu, 25 October 2012 12:21

...I can tell you, I would strongly advise against using either WSF or Alumide for ear plugs. They are porous and will hold in all sorts of nasty stuff. All of our materials, except Ceramics, are listed as "for decorative purposes only". Any use out side of that is at your own risk.


Not to mention Stainless Steel ! This is not surgical stainless steel, you know - it has bronze infused into it. I've had customer's fingers go awful colours underneath s/s rings (even with 24kt gold-plate on top!).

Glenn


Glenn ------ My Website Third Dimension Jewellery
Re: I'm really disappointed :( [message #55997 is a reply to message #55988 ] Fri, 26 October 2012 18:20 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5320
Registered: September 2008
Go to my shop
Senior Member
I work here
lensman wrote on Fri, 26 October 2012 17:36

Youknowwho4eva wrote on Thu, 25 October 2012 12:21

...I can tell you, I would strongly advise against using either WSF or Alumide for ear plugs. They are porous and will hold in all sorts of nasty stuff. All of our materials, except Ceramics, are listed as "for decorative purposes only". Any use out side of that is at your own risk.


Not to mention Stainless Steel ! This is not surgical stainless steel, you know - it has bronze infused into it. I've had customer's fingers go awful colours underneath s/s rings (even with 24kt gold-plate on top!).

Glenn



That and reports of allergic reactions as well. I wanted to warn him about using his currently printed items.


Your friendly neighborhood Moderman
michael@shapeways.com
Re: I'm really disappointed :( [message #56019 is a reply to message #55997 ] Sat, 27 October 2012 03:28 UTC Go to previous message
avatar Fredd  is currently offline Fredd
Messages: 350
Registered: November 2011
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Senior Member
Crud, I hope the customer was not actually going to use them, bad,bad idea. But as a novelty item, fine. I have been worried ever since someone wanted a modeller to make some baby toys here, which horrified me.


Have any questions regarding Blender, and need fast answers, you are always welcome at the IRC Server Freenode, channel #blender. As a bonus, several there have experience in modelling for 3D prints.

Keith

 
   
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