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Bug. 3rd party shipping wrong Shipping address passed on to UPS systems: Shipment blocked. [message #54841] Thu, 04 October 2012 08:14 UTC Go to next message
avatar jeang  is currently offline jeang
Messages: 5
Registered: May 2011
Go to my shop
Junior Member
Hello,

A bug passes on the wrong address to the UPS shipping system. Indeed, when shipping to another party, the shipping address as entered on the ORDER form is amended and our company name incorrectly appears in the SHIP TO fields (See order #149536).
As a result we have our package blocked by UPS in India who will not deliver it the "incorrect" addressee.
UPS in such case requires that Shapeways contact them to amend the address and correct it, manually !

I really hope Shapeways will correct this issue rapidely (and our package will be released asap) and will keep you the forum updated.

Regards,
Jean P


Re: Bug. 3rd party shipping wrong Shipping address passed on to UPS systems: Shipment blocked. [message #54850 is a reply to message #54841 ] Thu, 04 October 2012 13:08 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5113
Registered: September 2008
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Senior Member
I work here
Jean,

Have you emailed support? They are the best route to get issues like this fixed.


The Mad Moder
michael@shapeways.com
Re: Bug. 3rd party shipping wrong Shipping address passed on to UPS systems: Shipment blocked. [message #54851 is a reply to message #54850 ] Thu, 04 October 2012 13:19 UTC Go to previous messageGo to next message
avatar jeang  is currently offline jeang
Messages: 5
Registered: May 2011
Go to my shop
Junior Member
Hello Michael,

Thanks for your answer.
I am in contact with support, the package arrived, however there appears to be a bug in the dataflow somewhere. I suspect the interface to your UPS application has a wrong mapping or something of the sort.
This is the second time this occurs to me. Where our name appears as the receipient when sending it to a 3rd party.
This is worth fixing as this will happen to all sending the package to a recipient different from the company placing the order.

Regards,
Jean P.
Re: Bug. 3rd party shipping wrong Shipping address passed on to UPS systems: Shipment blocked. [message #54852 is a reply to message #54841 ] Thu, 04 October 2012 13:29 UTC Go to previous message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5113
Registered: September 2008
Go to my shop
Senior Member
I work here
Glad Service was able to take care of it! As long as you tell them about issues like this, they will pass on the information to the ones that can fix it.


The Mad Moder
michael@shapeways.com

 
   
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