| Lost package - no more answers from support [message #5109] Fri, 03 July 2009 08:06 UTC |
 |
|
Hello !
I ordered 2 Models on the third of May and the package got shipped on the 22th of May.
I contacted UPS and Shapeways and Joris wrote me that Elena would take care of it.
In the Meantime UPS called me to tell me that the package got lost somehow. I tried to contact Joris and Elena three times per email. But didn't get any response, yet.
Today's the 3rd of July, so my question is will I ever get a reprint of the model ???
btw: Order # is 101948
-Thorsten
|
|
|
| Re: Lost package - no more answers from support [message #5113 is a reply to message #5109 ] Fri, 03 July 2009 12:52 UTC |
 |
|
Thorsten,
I'm so sorry. We will get to the bottom of your package as soon as we can.
Joris
|
|
|
| Re: Lost package - no more answers from support [message #5114 is a reply to message #5109 ] Fri, 03 July 2009 13:08 UTC |
|
|
Thorsten,
I am sorry.
We have been lucking in follow up. UPS is still searching for your package, but after 6 weeks we should have realized they are not going to find it anymore.
I have entered a production order with refence 4032 to have your models reprinted.
The models will be shipped to you next week
Elena
|
|
|
| Re: Lost package - no more answers from support [message #5117 is a reply to message #5114 ] Fri, 03 July 2009 14:44 UTC |
|
|
Thanks to both of you !
It was just terrible to get no response on any email.
UPS called me about a week after the reporting the package as lost and told me they would notify you...
Anyhow...glad to hear that my package could finally arrive 
|
|
|
| Re: Lost package - no more answers from support [message #5177 is a reply to message #5109 ] Thu, 09 July 2009 18:29 UTC |
|
|
IT ARRIVED !!!
Thanks guys/girls ! This time it arrived safely and perfectly looking.
I will make a few pictures and post it in the "it arrived" section.
Thanks again.
-Tokka
|
|
|
| Re: Lost package - no more answers from support [message #5182 is a reply to message #5177 ] Fri, 10 July 2009 06:56 UTC |
|
|
Phew!
Thats good news!
Joris
|
|
|
Search
