 Very unprofessional shipping & packaging ... [message #54159] Mon, 17 September 2012 12:47 UTC |
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Hello,
occasionally we use Shapeways. But I have to say, that production and post production processes are VERY unprofessional.
We ordered 2 different technical parts, plus 2 additonal, almost identical parts with slightly different dimensions, to prove our concept in terms of tolerances etc.
What we got ?
1) Well, all parts 2+2 in ONE bag, thus we could not easily find out, which ones are those with the 0,5mm tighter tolerances ....
2) The barcode label on the bag does NOT show our part number, only internal shapeways ID#s, which does neither help much nor make sense to us, as customers. Thus we had to guess, what parts are what...
3) We ordered black material, it turned out that this was white material with some dye in it, tons of dust and particles rinsed out of the bag and contaminated our micro-electronics lab. The parts were just not cleaned at shapeways ... sent out directly from the printer.
Regards
Heinz
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| Re: Very unprofessional shipping & packaging ... [message #54171 is a reply to message #54166 ] Mon, 17 September 2012 16:38 UTC |
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Thank you for this offer. But I am not fishing for refunds or discounts - it was just quite annoying .......
Leave your EGO behind and the universe will open up ....
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