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icon8.gif  Very unprofessional shipping & packaging ... [message #54159] Mon, 17 September 2012 12:47 UTC Go to next message
avatar Salorian  is currently offline Salorian
Messages: 27
Registered: November 2011
Go to all my models
Junior Member
Hello,

occasionally we use Shapeways. But I have to say, that production and post production processes are VERY unprofessional.
We ordered 2 different technical parts, plus 2 additonal, almost identical parts with slightly different dimensions, to prove our concept in terms of tolerances etc.
What we got ?
1) Well, all parts 2+2 in ONE bag, thus we could not easily find out, which ones are those with the 0,5mm tighter tolerances ....
2) The barcode label on the bag does NOT show our part number, only internal shapeways ID#s, which does neither help much nor make sense to us, as customers. Thus we had to guess, what parts are what...
3) We ordered black material, it turned out that this was white material with some dye in it, tons of dust and particles rinsed out of the bag and contaminated our micro-electronics lab. The parts were just not cleaned at shapeways ... sent out directly from the printer.


Regards
Heinz
Re: Very unprofessional shipping & packaging ... [message #54166 is a reply to message #54159 ] Mon, 17 September 2012 15:21 UTC Go to previous messageGo to next message
avatar RalphVdB  is currently offline RalphVdB
Messages: 319
Registered: July 2008
Go to my shop
Senior Member
I work here
Hi Salorian,

so sorry to hear this has happened to your order. This is not how we should ship these models. Would you please be so kind to email service[at]shapeways[dot]com?

If you explain what you have described here and mention your orderID they will offer you a proper solution Wink

Hope this helps you a bit!

Cheers, Ralph


Shapeways International Customer Service Manager
Re: Very unprofessional shipping & packaging ... [message #54171 is a reply to message #54166 ] Mon, 17 September 2012 16:38 UTC Go to previous message
avatar Salorian  is currently offline Salorian
Messages: 27
Registered: November 2011
Go to all my models
Junior Member
Thank you for this offer. But I am not fishing for refunds or discounts - it was just quite annoying .......


Leave your EGO behind and the universe will open up ....

 
   
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