| Pending Sales [message #53624] Wed, 05 September 2012 11:47 UTC |
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"Pending Sales Temporarily Unavailable" When will the change back
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| Re: Pending Sales [message #53654 is a reply to message #53643 ] Wed, 05 September 2012 19:31 UTC |
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Once fixed, will the xls file show all transactions missed during the 'broken' time?
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| Re: Pending Sales [message #53997 is a reply to message #53624 ] Thu, 13 September 2012 18:40 UTC |
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Yes indeed, it will show all your recent sales, and all past sales.
It will be back on Friday 14th - tomorrow!
Community Manager | Shapeways
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| Re: Pending Sales [message #54085 is a reply to message #54033 ] Sat, 15 September 2012 15:04 UTC |
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Hi Paul,
We hear you! As you probably have seen by now, payments have gone out and the reporting works again!
The team has worked really hard and had to balance fixing this versus other open issues we had. Also with multiple currencies, VAT/sales tax etc it is complex and we did not want any new mistakes.
I can understand that not knowing exactly how much you made, when reporting was going to be fixed was frustrating and we are sorry for that.
We will work hard to prevent situations like these in the future.
The good thing is that with InShape we are in a much better place than before, which will enable us to grow, become more efficient and make less mistakes. We can now track orders at very detailed levels (perhaps we will expose some of that), but most of all we can now fully support our factory in NYC and develop new features faster and more reliable than before.
Stick around, we hope to surprise you in a positive way 
Best,
Pete
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