Hi guys,
Thank you fx, believe me I am chasing down bug fixes for us most of the day! Here is an update on the most pressing issues:
Checkout problems - these are being handled on a case-by-case basis, as it seems there are minor issues that come up, which are being handled by
service@shapeways.com. In the majority of cases, checkout is working fine
Regarding UserVoice:
It is not working properly at the moment, Recently UserVoice changed their policy and was spamming you guys when you logged on. So we have disabled single-sign on for UserVoice, until we can resolve it and not have them spamming you!
You can still use it, you just need to log on there
Currency:
I hear the multitude of feedback here, and will attempt to address it all:
Some facts:
Your shipment can go to different
addresses as long as billing and shipping
COUNTRY are the same
The website is in Dollars, and we convert to Euros.
Markups are paid in Dollars
Shapeways is registered as a business in both the US and the EU so we can offer Euros and Dollars.
Our website is in US Dollars, and we convert to Euros. We have always updated the conversion rate manually once a month (on the 1st). We do this unless the currency jumps dramatically, then we update it more often to be accurate.
The price you see is determined by your shipping address. You can not manually change it, sorry.
Currency is determined by SHIPPING address - so in your cart, when you choose your shipping country it will switch between Euros/Dollars - this is a way to see what it costs in each currency should you wish to do so.
You do not get charged currency conversion fees twice. A fee is only applied by Paypal once, when we pay you your markup. Shapeways does not charge any currency conversion fees, never has and never will.
If the concern is about losing/winning on fluctuating currency rates, then this is just a fact of global business. As a matter of fact, Shapeways pays the currency conversion fee every time someone buys something.
You want to see the exchange rate
We are happy to display the currency conversion we use on the site - I already asked for this, and it is in the works. We have nothing to hide, and I understand that displaying the rate we use will make it both clearer for you and easier to manage markups. This months is 1Euro=US$1.2611
You want to see VAT and you want to manage markups in either Euros or USD
You can see VAT on the Shop Inventory page - just click on 'Materials' on a model, and the popup allows you to select which material you sell the model, what markup you put on it, and to toggle between VAT and no VAT.
What I am proposing is that right beside this would be a Euro/USD toggle so you could see both currencies. This would also exist in the Edit Mode for models. This would be visible to shop owners only and would allow you to manage your markups regardless of you home country. If this sounds like a good solution, please let me know and I will push for it as soon as possible.
What I would like to avoid is doing a quick hack or a workaround, and then change the site again in two weeks when we have a more elegant, permanent solution in place. I want to reassure you that the overwhelming response we've seen about currency IS being taken seriously and we want to find a good solution.
Also, the current tool we have is the Markup CSV which allows you to see markups in Euros or USD - so this is the best place to see them both. And yes, I know telling you this while we all know it is currently broken is frustrating, and it is high on the list to be de-bugged.
My Sales: The 'Yippie' you sold something emails are going out but the sales page is still being worked on. A plus is that as of this month, everyone will get paid on the 15th, regardless of whether you made the $30 minimum so we can start with a clean slate.
Thank you for your continuing patience while we work through these issues!
Best,
Natalia