How very appropriate that I'm posting this message after posting THIS in the forum when I questioned why a new customer has to become a Shapeways member in order to buy something...
A customer of mine is trying to place a nice large order and cannot proceed to the Billing screen. She has shown me a screen-shot where she has entered her shipping address and when clicking on the Billing button nothing happens!! She has tried this numerous times (in Internet Explorer) with no luck.
Has anyone heard of any new customers having a similar problem?
Not the exact same thing, but I heard from an existing customer that during the checkout process they suddenly had to re-enter their shipping address.
Other than that it seemed to work ok.
So there is definitely something off with the checkout procedure.
- Artist / Engineer / Designer / Shopowner / Volunteer / Moderator -
That's definitely no good, I've forwarded this post on as that needs to be fixed PDQ.I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
Is she trying to enter a different billing and shipping country? I just tried to checkout as a new customer and it is working for me, so I'd love to find out what exactly is going wrong so we can fix it ASAP