Since I started using this site two years ago, I have always worked in dollars, I set my mark-up in dollars, make my cost estimates in dollars, most of my customers purchase in dollars.
Thanks to this latest change, in order to continue to do that, I've had to prat about setting up a second, new pretend US shipping address and fiddling with the shipping options in a pretend shopping cart (wtih shipping address to England) to get back to being able to see my models in dollars (with VAT) as before, so I can check the mark-ups (this incidently, for everyone else, seems like a work-around - I suggest just googling a US postal code for your pretend address but for frag's sake don't forget to change it to the right one when you actually order). This is a job that was
already a pain to start with, given the edit/mark-up screen didn't show VAT since before last year's big summer update, requireing me to exit edit mode to see the purchase price and then then re-enter it again to add the correct mark-up.
The fact it took
that level of fiddling around - as before I started doing that, the prices in Euros and my markups did not even look like the
right numbers (since they should be 10% - which should really be the same in any currency - and weren't) suggests to me you need to have a look at the new set-up, because - once AGAIN - it doesn't look like you've tested it fully before springing it on us unannonouced. (I'm not going to try to replicate the problem now, since it was enough hassle getting to where I am without undoing it all, even if I assume it's a problem I can easily replicate.)
I
still quite cross that only a month ago, when I put my last order, I could purchase my models in dollars or Euros as I choose and suddenly I can't, without any kind of notice or warning (not to mention that you haven't updated your FAQs - or for that matter, your terms of service - to reflect this change.) I'm sorry, but this is really just
not good enough, guys.
Every single time in the last year you have updated your front-end, you've made it progressively more tedious and time-consuming for me, as the shop owner, to use at no gain to me or my customers. It's certainly not doing you any favours in my long-term customer loyalty; if (when?) someone else comes by with a similar service at similar cost, I would be hard-pressed to find a reason to keep using Shapeways what with all the extra faffing about I have to do to get a model ready for putting in my shop at the moment.