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InShape 2.0 Launched...CO-CREATORS FIXED! [message #52824] Sun, 19 August 2012 12:43 UTC Go to next message
avatar natalia  is currently offline natalia
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Hi guys,

After an incredible journey and intense hard work, InShape 2.0 is live now!

Read all about the details here:
http://www.shapeways.com/forum/index.php?t=msg&th=10575& amp; amp; amp; amp; amp;start=0&

SInce we did such a major overhaul, you may notice a few bugs, if you do, please report them here or in the main post so we can get onto them straight away!

A few things to watch out for:
Co-creators are being worked on right now, so they may not be functioning as expected just yet

UserVoice is down for the moment, but should be restored shortly!

Thank you for your patience while we make history!

Natalia

[Updated on: Fri, 28 September 2012 05:03 UTC]


Shapeways Community Manager
Re: InShape 2.0 Launched today, notice anything? [message #52825 is a reply to message #52824 ] Sun, 19 August 2012 14:13 UTC Go to previous messageGo to next message
avatar lawrs1  is currently offline lawrs1
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Yep Just created my shop and it says the public shop page doesn't exsist, also will not allow me to upload logo's etc for the shop
Re: InShape 2.0 Launched today, notice anything? [message #52826 is a reply to message #52825 ] Sun, 19 August 2012 14:39 UTC Go to previous messageGo to next message
avatar WillLaPuerta  is currently offline WillLaPuerta
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I can't upload images to my models.


"I am just a humble servant with a message here for you" Reaper Media on Facebook
Re: InShape 2.0 Launched today, notice anything? [message #52829 is a reply to message #52824 ] Sun, 19 August 2012 16:09 UTC Go to previous messageGo to next message
avatar opresco  is currently offline opresco
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1. Problems uploading pics.
2. Problems editing text.
3. Problems in MY Orders (now It only shows the stupid, unidentifiable model numbers I'm getting bombarded with in e-mails!. For the past few months I complained repeatedly about this; Service said they're well aware of this, half of the shops having the same problem; promised to fix it ASAP. Laughing
4. My Sales not available.


cascador
Re: InShape 2.0 Launched today, notice anything? [message #52834 is a reply to message #52824 ] Sun, 19 August 2012 16:51 UTC Go to previous messageGo to next message
avatar natalia  is currently offline natalia
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Thanks guys!

If you can post screenshots of the errors you get it would be super, but any feedback is great!!

We really appreciate all the help!


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Re: InShape 2.0 Launched today, notice anything? [message #52836 is a reply to message #52834 ] Sun, 19 August 2012 17:00 UTC Go to previous messageGo to next message
avatar pinddle  is currently offline pinddle
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As said above, I cannot edit pictures in my shop.Clicking on the edit button does nothing at all.
Re: InShape 2.0 Launched today, notice anything? [message #52841 is a reply to message #52824 ] Sun, 19 August 2012 17:47 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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yep - from http://www.shapeways.com/forum/index.php?t=post&reply_to =52776&quote=true&


natalia wrote on Fri, 17 August 2012 18:06


...
Hi If you do spot something that is not quite right, post it here and we'll get right on it!
....




Where, do you want responses?

Laughing
Re: InShape 2.0 Launched today, notice anything? [message #52842 is a reply to message #52834 ] Sun, 19 August 2012 18:12 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
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natalia wrote on Sun, 19 August 2012 16:51

Thanks guys!
If you can post screenshots of the errors you get it would be super, but any feedback is great!!
We really appreciate all the help!


It's also very helpful if you would include which Browser and OS you are using.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: InShape 2.0 Launched today, notice anything? [message #52843 is a reply to message #52842 ] Sun, 19 August 2012 18:17 UTC Go to previous messageGo to next message
avatar SGDesigns  is currently offline SGDesigns
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Feed only displaying one or two most recent updates but not keeping history past 1 or 2 most current updates to feed.

http://www.shapeways.com/feed





.


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- Sal G -
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Re: InShape 2.0 Launched today, notice anything? [message #52844 is a reply to message #52836 ] Sun, 19 August 2012 18:59 UTC Go to previous messageGo to next message
avatar pinddle  is currently offline pinddle
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pinddle wrote on Sun, 19 August 2012 17:00

As said above, I cannot edit pictures in my shop.Clicking on the edit button does nothing at all.


Windows XP and Firefox 14.0.1
Re: InShape 2.0 Launched today, notice anything? [message #52847 is a reply to message #52829 ] Sun, 19 August 2012 19:14 UTC Go to previous messageGo to next message
avatar opresco  is currently offline opresco
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Everything seems to work fine now.
Except "Feed of the Future" that only shows my Tweet for
http://shpws.me/elHA . Smile
I'm using Firefox 14.0.1


cascador
Re: InShape 2.0 Launched today, notice anything? [message #52848 is a reply to message #52847 ] Sun, 19 August 2012 19:20 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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How did you get to 'Feed of the Future'?

Re: InShape 2.0 Launched today, notice anything? [message #52849 is a reply to message #52848 ] Sun, 19 August 2012 19:26 UTC Go to previous messageGo to next message
avatar SGDesigns  is currently offline SGDesigns
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www.shapeways.com/feed

I got this puppy as my home page.


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Re: InShape 2.0 Launched today, notice anything? [message #52851 is a reply to message #52849 ] Sun, 19 August 2012 19:29 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Yes, I know, but how does any 'normal' person find the link?


Re: InShape 2.0 Launched today, notice anything? [message #52852 is a reply to message #52848 ] Sun, 19 August 2012 19:39 UTC Go to previous messageGo to next message
avatar opresco  is currently offline opresco
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Shapeways Homepage --> Under Popular Tags -->on the right-->
"See what's Popular Now"
http://www.shapeways.com/feed
Now it does not show anything Smile

[Updated on: Sun, 19 August 2012 19:41 UTC]


cascador
Re: InShape 2.0 Launched today, notice anything? [message #52853 is a reply to message #52852 ] Sun, 19 August 2012 19:44 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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lol... I was looking though all of the links on every page except the home page - Doh! Embarassed


Re: InShape 2.0 Launched today, notice anything? [message #52854 is a reply to message #52824 ] Sun, 19 August 2012 20:21 UTC Go to previous messageGo to next message
avatar tebee  is currently offline tebee
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A minor change that happened is in the "my models view" newest is worked out from the time you last updated a model, rather that from the time you uploaded it originally .

So if you update a model it now becomes your newest model.

I can't decide if this is a good or bad thing.

Tom
Re: InShape 2.0 Launched today, notice anything? [message #52856 is a reply to message #52854 ] Sun, 19 August 2012 20:58 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
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tebee wrote on Sun, 19 August 2012 20:21

So if you update a model it now becomes your newest model.


hm.. I would LIKE that feature.

However.. it seems that they may be sorted Newest by DATE, rather than Newest by TIME. The model I just uploaded went to spot 3.. after two (hidden) models I uploaded this morning.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: InShape 2.0 Launched today, notice anything? [message #52859 is a reply to message #52824 ] Sun, 19 August 2012 21:17 UTC Go to previous messageGo to next message
avatar natalia  is currently offline natalia
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Thanks guys, all bugs you've noted so far have been logged and queued to be fixed over the next day or so.

This is the biggest thing we've ever done and all hands are on deck to make it the BEST thing too!

Stay tuned and thank you for your patience!


Shapeways Community Manager
Re: InShape 2.0 Launched today, notice anything? [message #52861 is a reply to message #52854 ] Sun, 19 August 2012 21:56 UTC Go to previous messageGo to next message
avatar tebee  is currently offline tebee
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Another minor change is we don't get any "thanks for uploading a model" confirmation when we update an existing model .

Also updates and new models seem to have stopped working now, but I guess this may be some sort of temporary glitch ?


Tom
Re: InShape 2.0 Launched today, notice anything? [message #52869 is a reply to message #52824 ] Mon, 20 August 2012 07:17 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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A few more for you Natalia Razz

Very small shells get removed from a model - http://shpws.me/eoli should be the same as http://shpws.me/eolk - the latter was fixed before upload using NetFabb Cloud Service

Deleting a model doesn't refresh the My Models page to show the model as deleted. (Win XP, tried with both IE8 and Chrome)

Previous orders in 'My Orders' look to have the shipping time added to today's date regardless of whether or not the order has already been shipped, e.g. an order I place on May 24th and received June 21st is showing 'Your order will ship by September 5th' .


Paul



[Updated on: Mon, 20 August 2012 07:18 UTC]

Re: InShape 2.0 Launched today, notice anything? [message #52873 is a reply to message #52869 ] Mon, 20 August 2012 12:40 UTC Go to previous messageGo to next message
avatar tebee  is currently offline tebee
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For me, at least a Major problem.

We seem to have lost all options for selecting currency and/or vat.

I'm probably a bit unusual in that although I live in the EU most of my sales are to the US so i get paid in dollars. My Shapeways shop payment also comes in dollars.

So most of my prices/markups are worked out in Dollars. I can now only see the equivalent euro price in my models and the detail page.

When I now add an item to my shopping cart it adds it in Euros and when I come to pay it only gives me the option to pay in Euros.

As I normally have Dollars in my Paypal account this means I have to convert it first which results in a currency exchange loss every time I want to buy something.

Tom
Re: InShape 2.0 Launched today, notice anything? [message #52875 is a reply to message #52853 ] Mon, 20 August 2012 12:54 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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stop4stuff wrote on Sun, 19 August 2012 19:44

lol... I was looking though all of the links on every page except the home page - Doh! Embarassed




On every other page you can just click on Discover!


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
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Re: InShape 2.0 Launched today, notice anything? [message #52888 is a reply to message #52824 ] Mon, 20 August 2012 15:36 UTC Go to previous messageGo to next message
avatar natalia  is currently offline natalia
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Tom, I've reported the currency issue.

Paul - model delete is working now, previous orders also do have the correct dates now. A few past orders say 'pending' but they no longer have the wrong date.

The model changing via NetFabb is being worked on!

Thank you!


Shapeways Community Manager
Re: InShape 2.0 Launched today, notice anything? [message #52889 is a reply to message #52888 ] Mon, 20 August 2012 15:42 UTC Go to previous messageGo to next message
avatar BillBedford  is currently offline BillBedford
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A search on My Models page only searches the visible models rather than all available models.


Bill Bedford
Re: InShape 2.0 Launched today, notice anything? [message #52890 is a reply to message #52824 ] Mon, 20 August 2012 15:50 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
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Make sure you have "All Models" selected instead of "Public". I just tested and I see all my models, not just visible ones.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
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Re: InShape 2.0 Launched today, notice anything? [message #52892 is a reply to message #52824 ] Mon, 20 August 2012 16:02 UTC Go to previous messageGo to next message
avatar natalia  is currently offline natalia
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Hi everyone, we wanted to share a quick update after the epic release of our architecture.

First, thank you for your patience with us! We've done an incredible amount of testing, but some bugs are inevitable when rewriting a full system. We are currently attacking issues with the full force of our brilliant development team -- prioritizing the things that matter the most to you!

Namely, we're making sure that key website functionality (uploading, ordering etc) and 3D printing are running smoothly. Things are improving by the minute, and you should have a seamless experience very soon!

In the meantime, please continue to post here if you see anything or have any issues.

Thank you from the Product and Development Teams!

[Updated on: Mon, 20 August 2012 20:51 UTC]


Shapeways Community Manager
Re: InShape 2.0 Launched today, notice anything? [message #52908 is a reply to message #52892 ] Mon, 20 August 2012 19:22 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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itallics don't work
bold don't work

[edit] summat went awry?

[Updated on: Mon, 20 August 2012 19:23 UTC]

Re: InShape 2.0 Launched today, notice anything? [message #52914 is a reply to message #52908 ] Mon, 20 August 2012 20:51 UTC Go to previous messageGo to next message
avatar natalia  is currently offline natalia
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I see that too, thanks Paul.


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Re: InShape 2.0 Launched today, notice anything? [message #52920 is a reply to message #52824 ] Tue, 21 August 2012 00:06 UTC Go to previous messageGo to next message
avatar coolbutpointless  is currently offline coolbutpointless
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I believe I've spotted a glitch in my orders page.

Firstly, I'm seeing what I assume are "internal" invoices for some of my orders(the PDF link starts with INT).

Second, after reviewing a couple of my orders placed before the change, I have an order showing that I owe $0.35 when I have actually paid it in full.

It's also adjusted my expected delivery date to 2 days later than it was originally(from 29 August to 31 August). I'm not sure if this is a bug or just simply more up to date delivery times and such!
Re: InShape 2.0 Launched today, notice anything? [message #52968 is a reply to message #52824 ] Wed, 22 August 2012 10:20 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Found another bug Very Happy

I uploaded a 1mm cube to find out what the 'model failed' email says these days (related to this post about automated checks)

Anyhow, the email came in;
Quote:

Hi Paul,

Uh oh! Seems like your model needs a bit more love before our robots can work their magic.

The 3D model 1mm cube you recently uploaded didn't pass all our automated checks, so it's not yet ready for 3D printing.

- Your model was too small for any of our 3D Printers.
Our printers have a minimum bounding box size (h x w x d) of 0.25 x 0.25 x 0.25 cm / 0.098 x 0.098 x 0.098 inches.
Don't fret, we have a tutorial explaining how you can scale your product: http://www.shapeways.com/tutorials/converting-with-accutrans -3d.



However, the model is printable in Alumide and Polished Alumide as can be found at http://shpws.me/ezd6 and http://shpws.me/ezg9 - (another duplicated upload.)

Paul


Re: InShape 2.0 Launched today, notice anything? [message #52972 is a reply to message #52824 ] Wed, 22 August 2012 12:15 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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I'm not sure if this is a bug or not;

Some forum avatar images are larger than the old 85 x 85 pixels, e.g. http://www.shapeways.com/forum/index.php?t=msg&th=10608& amp;start=0&

I see in the account settings, the image can be upto 200 x 200 - is this correct?

Paul


Re: InShape 2.0 Launched today, notice anything? [message #52973 is a reply to message #52914 ] Wed, 22 August 2012 12:40 UTC Go to previous messageGo to next message
avatar SGDesigns  is currently offline SGDesigns
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I noticed on my sales page, its showing up as unavailable and no longer displays my recent sales earnings that haven't yet been transferred.




.

[Updated on: Wed, 22 August 2012 12:47 UTC]


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- Sal G -
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Re: InShape 2.0 Launched today, notice anything? [message #52976 is a reply to message #52824 ] Wed, 22 August 2012 14:57 UTC Go to previous messageGo to next message
avatar natalia  is currently offline natalia
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Hi guys!

A quick update:
We've been knocking out issues left and right, mainly focusing on functionality behind the scenes so your orders are getting produced. You may be seeing slightly different emails at the moment for sales, and we've made them clearer going forward.

The feed is now fixed!

Issues we are still working on:
My sales page is not displaying (this will be fixed soon Sal)
Co-creators

Paul, forum avatars can be 85x85 pixels.

Thank you for your patience as we continue to squash bugs!

Natalia


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Re: InShape 2.0 Launched today, notice anything? [message #52990 is a reply to message #52824 ] Wed, 22 August 2012 16:42 UTC Go to previous messageGo to next message
avatar dgr2  is currently offline dgr2
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All my previous cancelled orders are now listed in My Orders as Pending. They even have provisional shipping dates. The cancelled orders are all the ones with no UPS tracking number listed. And all my orders now have the same address for shipping and billing when this was not the case when they were raised. I use a different shipping adddress from my billing address and now this is mixed up.

My current and live order 137734 which was supposed to be shipped today now states the 31st. And it just says Pending in My Orders, not even in production, although I received an email on the 18th to say that it was in production. Is this current order going to be completed and shipped?

There are problems in My Models too. Now it won't let me look at the models when I click on them. It seems to think I am not logged in. They are still there (I think and hope!) but when you select one to look at it no images appear and it says "This model is no longer publicly available."

I have emailed Support and sent screen shots but I thought I should raise my problems here as well.

For the record changing things in one big go like this was stupid and irresponsible. Any idiot knows you should phase in big changes, particularly on a live system. If not you get wholesale problems that are difficult to track down because everything has moved at once. Do you guys like making work for yourself and giving us heart-attacks?


dgr2
Re: InShape 2.0 Launched today, notice anything? [message #52998 is a reply to message #52976 ] Wed, 22 August 2012 19:26 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Hi Natalia,

Forum avatar images can also be 200 x 200 pixels, which does'nt look good in forum posts Wink
And the same image is used for my little icon when I'm logged in which just looks Embarassed
index.php?t=getfile&id=19860&private=0

Does the same image get used anywhere else? if not force it back to 85x85 pixels please.

Paul


Re: InShape 2.0 Launched today, notice anything? [message #53000 is a reply to message #52998 ] Wed, 22 August 2012 20:17 UTC Go to previous messageGo to next message
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Paul, did you try anything larger than 200x200?
I saw one member who had an image that was like 800x800.. really messed up the forum messages.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: InShape 2.0 Launched today, notice anything? [message #53003 is a reply to message #53000 ] Wed, 22 August 2012 20:30 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Yep, my image right now should be 400 x 400 but it seems like Shapeways software is resizing to maximum 200 x 200



Re: InShape 2.0 Launched today, notice anything? [message #53005 is a reply to message #52990 ] Wed, 22 August 2012 20:52 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
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dgr2 wrote on Wed, 22 August 2012 16:42


For the record changing things in one big go like this was stupid and irresponsible.


Let's not be too harsh here. They're working hard to fix things.

From my (limited) understanding, this change required significant re-structuring of the underlying database. There are times when you can't make just incremental changes.. the only option is to bite the bullet and change it all.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: InShape 2.0 Launched today, notice anything? [message #53006 is a reply to message #52824 ] Wed, 22 August 2012 20:54 UTC Go to previous messageGo to previous message
avatar natalia  is currently offline natalia
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Dgr2,

I'm logging your issues right now and will let you know when they will be resolved.

Yes, your current order will be produced and shipped.

Paul, thanks for your demo Wink we can force it back, and in fact it's already been fixed, it will be pushed live with tonights release, and your avatars will be 85x85 on the forums!

Thank you for your patience everyone, as Stony mentioned, this is not something that could have been done incrementally, as it was a complete change in the architecture of the site.

I will keep you posted of our bug quashing progress!

[Updated on: Wed, 22 August 2012 21:34 UTC]


Shapeways Community Manager

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