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InShape 2.0 Launch! [message #52776] Fri, 17 August 2012 18:06 UTC Go to next message
avatar natalia  is currently offline natalia
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Hi Guys,

We're launching InShape 2.0 tonight - which is so exciting!!

Inshape 2.0 completely replaces our back-end systems for Order Placement and Order Fulfillment systems with up-to-date, state-of-the-art technology and processes. In the past, we've had to say "no" or "not now" to so many great ideas from the community -- 99% of that is washed away with this release. We anticipate faster turnaround times on orders, and on improvements to our systems.

For the reason for our excitement, Josh's blog post tells all...
http://www.shapeways.com/blog/archives/1580-Big-Changes-Comi ng-to-Shapeways-this-Weekend!.html

How does this affect you?

In the short term, the site will be down tonight for maintenance and the next few days you may notice things that don't behave exactly as you expect. Bear with us as we work hard to fix any bugs we find.

If you do spot something that is not quite right, post it here and we'll get right on it!

When the site is down, you can comment on tumblr:
http://shapeways.tumblr.com/post/29631655879/inshape-2-0-lan ding-at-shapeways-this-weekend

Thank you!
and see you on the other side of awesome!

[Updated on: Fri, 17 August 2012 18:07 UTC]


Shapeways Community Manager
Re: InShape 2.0 Launch! [message #52827 is a reply to message #52776 ] Sun, 19 August 2012 15:48 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Printable model email subject = Your uploaded model is now available in My Models.
Within the message of the email, was "Using our Mesh Medic technology, we were able to correct a few issues with your model file." - Both Accutrans3D and NetFabb Studio Basic show the model as perfect.

For those of us uploading many models this adds confusion and workload - please return to include the model file name in the subject and if MeshMedic finds an issue, please let us know what the issue was.

Today, at 10:55 BST I received the email as per subject line above.
Models, confirmed as uploaded by email as at 12:15 and 12:25 BST today still have not have an email confirmation as to their printability status, as at 16:40 BST (GMT+1)

[edit] bold and itallic still not working in forums Wink

[Updated on: Sun, 19 August 2012 15:49 UTC]

Re: InShape 2.0 Launch! [message #52828 is a reply to message #52827 ] Sun, 19 August 2012 16:09 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
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stop4stuff wrote on Sun, 19 August 2012 15:48

"Using our Mesh Medic technology, we were able to correct a few issues with your model file."
- Both Accutrans3D and NetFabb Studio Basic show the model as perfect.


I just uploaded a model that had a number of intersecting shells that NetFabb was very happy with. MeshMedic could have welded all those shells together and that would be considered a "correction". I don't know that I would want a return notification about any such (minor) correction.

Remember, we have here both hyper-advainced users and ultra-noobies... I don't necessarily see a problem with a bit more generic email message that is delivered to both groups.

[Updated on: Sun, 19 August 2012 16:10 UTC]


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: InShape 2.0 Launch! [message #52830 is a reply to message #52828 ] Sun, 19 August 2012 16:28 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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lol... my model was a simple profile spun, or lathed, then had a bit chopped out using a splice tool (same as boolean but leaves all of the meshes to be dealt with as the user see fit), the mesh parts merged and checked with Accutrans3D followed but another check in NetFabb - both perfect.

My main reasons for bringing this up as an issue are that I like to get things right first time and I learn from mistakes - as in I'll only make that mistake once - so if MeshMedic did indeed need to fix something, what was it? If I know, I can ensure it deosn't happen again and if anyone else encounters a similar issue, I can help them out via the forums. Information is knowledge and all that Smile

Now, if the ultra-noobie doesn't care about the nuances of their model at upload time and only wants to see it work, then all well and good, however when the ultra-noob jumps into the forums asking why their model has parts missing, how are they going to understand why those parts are missing and what they can do to fix the model?

Now, what's the score with the lack of 'your model is printable messages'? (the models are in my models and are printable)


Re: InShape 2.0 Launch! [message #52832 is a reply to message #52776 ] Sun, 19 August 2012 16:45 UTC Go to previous messageGo to next message
avatar natalia  is currently offline natalia
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Thanks Paul, noted!


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Re: InShape 2.0 Launch! [message #52837 is a reply to message #52830 ] Sun, 19 August 2012 17:20 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
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stop4stuff wrote on Sun, 19 August 2012 16:28


When the ultra-noob jumps into the forums asking why their model has parts missing, how are they going to understand why those parts are missing and what they can do to fix the model?



Don't mis-understand, I'm 100% with you. The software I work on in my day job has an "error level" parameter.. you can set it to warn on the smallest things, or tell it to stifle itself completely.

stop4stuff wrote on Sun, 19 August 2012 16:28


Now, what's the score with the lack of 'your model is printable messages'? (the models are in my models and are printable)


I uploaded two models at 15:00 UTC, and got both emails within 5 minutes of the upload. It seems that they've stopped sending the "Thank you for uploading a model" email, and are only sending the single "it's printable" email now, which is fine with me.

Here's an idea: what if the "It's printable" email included some statistics like the time when the Upload button was pressed, time the model is visible on the site, size of the bounding box, number of triangles, file size, etc. Very Happy (Do the developers hate me yet?)

Let me say one thing: THANK YOU Shapeways for including the link to the (new) model itself !!!!!!!!!


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: InShape 2.0 Launch! [message #52839 is a reply to message #52837 ] Sun, 19 August 2012 17:36 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Model uploaded confirmation email at 12:15 BST (GMT+1), 'Your uploaded model is now available in My Models' referencing said model (with clicky link, thanks) email at 18:13 BST (GMT+1), the second one has just come through (18:27 BST) too.

Now that seems to be working, please can the model file name be included, as previously, in the subject of the email - finding when a particular model file (as per the model edit page) is easy when the model file name is in the subject (i.e. visual scan of folder) having to use a search function to find the email that contains the model number after finding the model number on Shapeways or c&p the link from the email to cut out the model number (or even going to the model page to get the file name) first takes a lot longer.

[edit] sorry, sometimes my spelling is carp

[Updated on: Sun, 19 August 2012 17:37 UTC]

Re: InShape 2.0 Launch! [message #52846 is a reply to message #52839 ] Sun, 19 August 2012 19:10 UTC Go to previous messageGo to next message
avatar pete  is currently offline pete
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Thanks for all the feedback guys!

This has been the biggest release for us since launch, so there are some features missing and known bugs. We are fixing them as fast as possible.

Thanks,
Pete
Re: InShape 2.0 Launch! [message #52850 is a reply to message #52846 ] Sun, 19 August 2012 19:28 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Feedback is going on in more than one place - http://www.shapeways.com/forum/index.php?t=msg&th=10587& amp;start=0&

As well, less than 2.5 working days is not very reasonable for a 'Beta Team' to figure out what is bugged and what doesn't work anyway in the beta test Sad

Paul


Re: InShape 2.0 Launch! [message #52857 is a reply to message #52776 ] Sun, 19 August 2012 21:13 UTC Go to previous messageGo to next message
avatar natalia  is currently offline natalia
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Thanks Paul, I'm seeing all the feedback on the forum, and putting it in the right places to get addressed!

Much appreciated!


Shapeways Community Manager
Re: InShape 2.0 Launch! [message #52863 is a reply to message #52776 ] Mon, 20 August 2012 00:46 UTC Go to previous messageGo to next message
avatar PlainOrb  is currently offline PlainOrb
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Really looking forward to the new !! Initially, I found that I could not get access to " Sales History " , is it pending ? Also, does the changes include designer authority to choose preferred printing direction ?


Plain Orb
Re: InShape 2.0 Launch! [message #52864 is a reply to message #52863 ] Mon, 20 August 2012 01:57 UTC Go to previous messageGo to next message
avatar coolbutpointless  is currently offline coolbutpointless
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I don't know if I'm experiencing a bug or if it's just a slow turn around for files being added to my models.

Earlier today I uploaded a new model. I didn't get the "thanks for uploading" e-mail. I figured what ever. A couple hours pass and I upload another model. This time I got the "thanks" e-mail.

So far, I haven't received the "You model is available" nor the "Your model had problems" e-mails and none of the models I've uploaded in the past 10 hours have shown up in the my models section.

Again, not certain if this is a bug or if it's just a delay in processing due to increased model uploading and such.

Other than that, I really like the new incarnation of the site!
Re: InShape 2.0 Launch! [message #52868 is a reply to message #52864 ] Mon, 20 August 2012 06:43 UTC Go to previous messageGo to next message
avatar Amicra  is currently offline Amicra
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coolbutpointless wrote on Mon, 20 August 2012 01:57


So far, I haven't received the "You model is available" nor the "Your model had problems" e-mails and none of the models I've uploaded in the past 10 hours have shown up in the my models section.



Hello,

I've got the same problem. I didn't recieved an upload notification and the parts don't appear in the "my models" section.

Martin
Re: InShape 2.0 Launch! [message #52893 is a reply to message #52776 ] Mon, 20 August 2012 16:04 UTC Go to previous messageGo to next message
avatar natalia  is currently offline natalia
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Hi everyone, we wanted to share a quick update after the epic release of our architecture.

First, thank you for your patience with us! We've done an incredible amount of testing, but some bugs are inevitable when rewriting a full system. We are currently attacking issues with the full force of our brilliant development team -- prioritizing the things that matter the most to you!

Namely, we're making sure that key website functionality (uploading, ordering etc) and 3D printing are running smoothly. Things are improving by the minute, and you should have a seamless experience very soon!

In the meantime, please continue to post in this thread:
http://www.shapeways.com/forum/index.php?t=msg&th=10587& amp;start=0&
if you see anything or have any issues.

Thank you from the Product and Development Teams!

[Updated on: Mon, 20 August 2012 16:41 UTC]


Shapeways Community Manager
Re: InShape 2.0 Launch! [message #53051 is a reply to message #52776 ] Thu, 23 August 2012 22:36 UTC Go to previous messageGo to next message
avatar lensman  is currently offline lensman
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I would like to know how all these bugs are affecting printing and shipping... ALL my most recent orders have expected shipments FAR ahead of what is posted on the Orders page. By clicking on each order a new shipment date is given. All but one of these is for silver items:

Original date New date
23 Aug 12 Sep
24 Aug 10 Sep
27 Aug 10 Sep (s/steel)
28 Aug 12 Sep
02 Sep 12 Sep


So for the first item on the list that is a TWENTY DAY delay!

There are NO delays in production shown on the Material Status Page other than a Slight Delay in WSF.

So what gives?

Glenn


Glenn ------ My Website Third Dimension Jewellery
Re: InShape 2.0 Launch! [message #53088 is a reply to message #53051 ] Fri, 24 August 2012 16:00 UTC Go to previous messageGo to next message
avatar natalia  is currently offline natalia
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Hi Glenn,

I don't believe production has been held up, but I am confirming this now for you.

Best,
Natalia


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Re: InShape 2.0 Launch! [message #53163 is a reply to message #52776 ] Sun, 26 August 2012 15:11 UTC Go to previous messageGo to next message
avatar FreakyShape  is currently offline FreakyShape
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Since the 19th August, my payement page no longer works.
Is it normal?
When it will work again?
Thanks

[Updated on: Sun, 26 August 2012 15:11 UTC]

Re: InShape 2.0 Launch! [message #53164 is a reply to message #53163 ] Sun, 26 August 2012 15:56 UTC Go to previous messageGo to next message
avatar Mstyle183  is currently offline Mstyle183
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i would like to know the answer to this also.. let me know if you get a rsponse
Re: InShape 2.0 Launch! [message #53185 is a reply to message #52776 ] Mon, 27 August 2012 08:34 UTC Go to previous messageGo to next message
avatar PlainOrb  is currently offline PlainOrb
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Is there any news about the sales history ? I can't find my previous sales history in " My Sales " section.


Plain Orb
Re: InShape 2.0 Launch! [message #53186 is a reply to message #53185 ] Mon, 27 August 2012 08:55 UTC Go to previous messageGo to next message
avatar Dragoman  is currently offline Dragoman
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As far as I can see, the sales overview excel sheet that you can download still works.

Greetings
Dragoman
Re: InShape 2.0 Launch! [message #53193 is a reply to message #53186 ] Mon, 27 August 2012 12:01 UTC Go to previous messageGo to next message
avatar Mstyle183  is currently offline Mstyle183
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this excel stop keeping track on the 18th..
Re: InShape 2.0 Launch! [message #53196 is a reply to message #53186 ] Mon, 27 August 2012 12:41 UTC Go to previous messageGo to next message
avatar Mstyle183  is currently offline Mstyle183
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edit: I just contacted Custumer service and asked for an updated version of my sales.. i was told that they are keeping track internally.. but the user side is broken..

so let's just wait and hopefully they fix it soon

[Updated on: Mon, 27 August 2012 13:48 UTC]

Re: InShape 2.0 Launch! [message #53200 is a reply to message #52776 ] Mon, 27 August 2012 13:04 UTC Go to previous messageGo to next message
avatar lensman  is currently offline lensman
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If anyone else is experiencing the messed up order fulfillment dates as I noted previously, I got a reply from Support recently:

"We are currently experiencing a few bugs with the My Orders page, the data is incorrect and shouldn't have changed to a new date!
This means that the old data is still the "correct" data."



Glenn ------ My Website Third Dimension Jewellery
Re: InShape 2.0 Launch! [message #53212 is a reply to message #53200 ] Mon, 27 August 2012 17:19 UTC Go to previous messageGo to next message
avatar natalia  is currently offline natalia
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Hi Glen,

That is correct - I confirmed with production and customer service that the date you see on your my orders page is the correct date.

The bug is that when you click on your invoice you see another (later) date, this is logged and being fixed.


Shapeways Community Manager
Re: InShape 2.0 Launch! [message #53213 is a reply to message #52776 ] Mon, 27 August 2012 17:21 UTC Go to previous message
avatar natalia  is currently offline natalia
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Hi everyone,

I understand your concerns about not seeing your sales, so let me first reassure you:
You are all still making sales! We are tracking and recording everything accurately on our end.
We're getting orders, producing them and shipping them out as normal. Nothing has changed in the Shapeways service. What is happening at the moment is as shop owners you lack transparency into your sales on the site (both emails and my sales page).

I know this has been frustrating, and I'm right there with you.

I do have some good news: the "yippie" emails will be going out again in the next day or so which will let you know every time you make a sale.

I will also get an update on the my Sales Page later today and will post it as soon as I know.

Thank you for hanging in there! We're getting there!
Natalia
Ps. All the discussion for InShape 2.0 is happening in the thread below, so I'm going to close this thread so we can keep it in one place:
http://www.shapeways.com/forum/index.php?t=msg&goto=5321 4&#msg_53214

[Updated on: Mon, 27 August 2012 17:29 UTC]


Shapeways Community Manager

 
   
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