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missing order, no response [message #52750] Fri, 17 August 2012 11:23 UTC Go to next message
avatar joezane  is currently offline joezane
Messages: 2
Registered: April 2011
Go to all my models
Junior Member
i placed an order in early july, due to ship july 31.
on august 10th i received a notice that the order had (finally shipped). the order was scheduled for delivery on august 13.

however a week later and i haven't received the order.
i contacted the shipper and they say that they never received the order from shapeways.
when i check my status on shapeways it still says in production.
???????
i have written customer service twice trying to find out what is happening and i haven't received a single response.

i am leaving town next week and need to have the order before then.
i desperately need to know what the status of this order is and when it will be delivered.

the order # is 130532

[Updated on: Fri, 17 August 2012 12:20 UTC]

Re: missing order, no response [message #52755 is a reply to message #52750 ] Fri, 17 August 2012 13:09 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5685
Registered: September 2008
Go to my shop
Shapie Expert
I work here
joezane,

That's no good. I've forwarded your post on to see what we can figure out. If you ordered a WSF model, they were running 1-2 weeks late recently, and are now listed as running 3-4 days late. But I will let you know as soon as I hear anything about your order.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: missing order, no response [message #52757 is a reply to message #52755 ] Fri, 17 August 2012 13:24 UTC Go to previous message
avatar joezane  is currently offline joezane
Messages: 2
Registered: April 2011
Go to all my models
Junior Member
it's a silver model.
i know that sometimes silver gets backup. i was expecting that, which is why i ordered in july.
what concerns me is that i received shipping notice and tracking number from ups.
yet, ups claims to never have received the package.

 
   
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