| Update problem [message #51927] Thu, 26 July 2012 17:10 UTC |
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When I updated a model I wasn't given the option to select the units. I hoped that meant it would just use inches like during the original upload, but instead I just got an error telling me it was too big with meters and shapeways would try inches instead. Why can't I just select inches like I did in the first place?
Edit: OK, it looks like it's already been reported, I just didn't realize that from the titles.
[Updated on: Thu, 26 July 2012 17:46 UTC]
"I am just a humble servant with a message here for you"
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| Re: Update problem [message #51971 is a reply to message #51927 ] Fri, 27 July 2012 09:49 UTC |
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Hi WillLaPuerta,
Thank you for letting us know this. We are aware of this problem and our Development Department is working very hard on this to have this fixed.
Could you please try to do this again later today to see if it does work, I unfortunately can't tell you yet when this will be solved.
You also can contact us at service@shapeways.com if there are any problems.
Sorry for the inconvenience and thanks again for letting us know this.
Kindly,
Christel Hagens
Customer Service Agent
www.shapeways.com
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| Re: Update problem [message #52034 is a reply to message #52015 ] Sat, 28 July 2012 16:17 UTC |
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Yep, the problem is indeed solved.
"I am just a humble servant with a message here for you"
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