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Email uniformity [message #51498] Tue, 17 July 2012 21:01 UTC Go to next message
avatar stop4stuff  is currently offline stop4stuff
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Please can;
Shop Order Overview
and
Shapeways | Yippee! You've sold a model through your Shapeways Shop emails
and
Congrats! You've sold a model through your Shapeways Shop emails

All contain the pertinent information... i.e. the full model name, and the model number - maybe with a handy dandy clickable link wherever possible?

Coz I forgets the numbers assigned to my creations.

Cheers,
Paul

[Updated on: Wed, 18 July 2012 12:29 UTC] by Moderator

Re: keep it true [message #51503 is a reply to message #51498 ] Tue, 17 July 2012 23:04 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
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The middle one - Yipee! may be more difficult than the others.. it includes a PDF of everything that was sold, and there might very well be more than one model that it is reporting as sold.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: keep it true [message #51512 is a reply to message #51503 ] Wed, 18 July 2012 09:53 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Now here's a thought - The Yipee! email could be the easiest to change the PDF as most of the information is already there, it just needs a few extra parameters when being dynamically created - hyperlinks can be included too.

And the Congrats! email doesn't really do anything apart from confusing the way of saying 'the model you or someone else bought has been shipped'
Re: keep it true [message #51516 is a reply to message #51498 ] Wed, 18 July 2012 11:47 UTC Go to previous messageGo to next message
avatar ChristelH  is currently offline ChristelH
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Hi Paul,

I would like to suggest you to post this on our Feedback page as well so our Developers can have a look at this.

http://feedback.shapeways.com/forums/111989-shapeways-feedba ck

Thanks!

Cheers,
Christel
Customer Service Agent
www.shapeways.com
Re: Email uniformity [message #51519 is a reply to message #51498 ] Wed, 18 July 2012 12:31 UTC Go to previous messageGo to next message
avatar virtox  is currently offline virtox
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I changed the topic name to something more useful Wink
But I agree on the topics raised.

I am also still very much puzzled by the "Congrats! You've sold a model through your Shapeways Shop emails" subject line.

It has nothing to do with sales? More with the actual shipping?



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Re: Email uniformity [message #51525 is a reply to message #51519 ] Wed, 18 July 2012 13:41 UTC Go to previous messageGo to next message
avatar stonysmith  is currently offline stonysmith
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The way that I understood it.. the "Congrats! You've sold.." email was changed to that Subject because it confirms that the model shipped. This is after any possible rejects, and happens as the item is placed into the shipping box. That way, it is much more likely that the attached markup will make it into your monthly payment. Emails of models at the time of sale are subject to cancellation and rejection, therefore you can't sum those up to get an accurate picture of what your payment will be.

It reads to me that the "Yipee!" email may be headed to the bit-bucket. I for one like that email, and it's fine with me for it to be only once per day.


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products
Re: keep it true [message #51532 is a reply to message #51516 ] Wed, 18 July 2012 17:20 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Hi Christel,

Call me a stickler or a fuddy duddy, but Shapeways have a forum section for site feedback, to which this topic is related and posted in. So no, I'll post here if that's ok. (to my mind there's no need to spread stuff about when it can be focused in the intended area)

Here's my suggestion for how I'd like things to work;

1. Yippee! You've sold a model email stays the same, but also includes the full model name and links to the model page as well as the Shop/Sale T&C's.

2. Go back to 'Your model has been shipped' but maybe include some code to differentiate whether I should be expecting the printed model or someone else has their order headed to them.

3. The Order Overview has all of the information except for the model number - the model number should be there too please.

To get to 1 & 2 should be simple coding as all of those emails are dynamically produced by code with parameters sucked straight out of whatever database the info come from, I expect 3 is no different.

Paul
Re: Email uniformity [message #51536 is a reply to message #51498 ] Wed, 18 July 2012 18:50 UTC Go to previous messageGo to next message
avatar natalia  is currently offline natalia
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Hey guys,

Thanks for the feedback, obviously you all noticed we overhauled our emails last week!

We wanted to make them as streamlined as possible, and it seems we could add a few more features like model names so I am taking on all this feedback to integrate it as best we can.

Thank you!

Natalia


Shapeways Community Manager
Re: Email uniformity [message #51546 is a reply to message #51536 ] Wed, 18 July 2012 23:30 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Quote:

From: Shapeways Team
To: paul@stop4stuff.com
Sent: Wednesday, July 18, 2012 10:52 PM
Subject: Congrats! You've sold a model through your Shapeways Shop


Hi,

The model (Model #******) that someone ordered from your Shapeways Shop is now being placed in a snug UPS box and will start its journey around the world to your customer.


above is what the email says - bold is the subject

...hang on

...mmm

...is this a new email for those models with zero markup that don't get mentioned anywhere other than in shipping email notifications?

Paul

p.s. @ potential spam farmers - don't bother, it will cost you Twisted Evil
Re: Email uniformity [message #51565 is a reply to message #51546 ] Thu, 19 July 2012 16:29 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
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Hey guys,

Thanks for calling this in, we are aware of this and we will fix this Laughing

@Paul, we are not going fix step 3 and have model ID in your order overview, instead we will make sure that you will see the model name again in the emails! Smile

I'll keep you guys in informed.


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Email uniformity [message #51569 is a reply to message #51498 ] Thu, 19 July 2012 16:54 UTC Go to previous messageGo to next message
avatar virtox  is currently offline virtox
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Hi Mitchell,

I am surprised to read the order overview will not include the model id.This feature has been requested by many over the years as model names can and tend to change and it makes it really hard to build sales stats.
Perhaps between brackets in (front of) the model name field?

Pretty please? Smile

Stijn


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Re: Email uniformity [message #51571 is a reply to message #51569 ] Thu, 19 July 2012 17:11 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
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Ok wait Virtox, it will not be implemented right now.

Top priority is to fix the emails right now, after this I will discuss with the product team about model ID in the order overview

sorry for the confusion


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Email uniformity [message #51728 is a reply to message #51498 ] Tue, 24 July 2012 04:39 UTC Go to previous message
avatar stannum  is currently offline stannum
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Last Yippe email has no model ID number anywhere in text, html or pdf... the other option is that optometrist will be fired. That email looks pretty much unchanged to be exact, the text version even includes html tags as before.

Edit: does Yipee replace Congrats? One of the last annoucements promised no more false sales due to rejections.

[Updated on: Tue, 24 July 2012 04:45 UTC]


 
   
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