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Do you guys have customs problem? [message #51097] Tue, 10 July 2012 01:03 UTC Go to next message
avatar PlainOrb  is currently offline PlainOrb
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I've just checked my UPS tracking this morning, and here is the latest update I got :

" Shipment is held to verify commodity description with the customer for correct classification. "

Do you guys have such problem with your customs ?


Plain Orb
Re: Do you guys have customs problem? [message #51103 is a reply to message #51097 ] Tue, 10 July 2012 11:11 UTC Go to previous messageGo to next message
avatar BillBedford  is currently offline BillBedford
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Occasionally


Bill Bedford
Re: Do you guys have customs problem? [message #51109 is a reply to message #51097 ] Tue, 10 July 2012 13:03 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Just the once - my Shapeways delivery was held for 5 days for 'inspection' - the blighters hadn't even opened the package or stuck any labelling on it Evil or Very Mad
Re: Do you guys have customs problem? [message #51127 is a reply to message #51097 ] Wed, 11 July 2012 01:42 UTC Go to previous messageGo to next message
avatar PlainOrb  is currently offline PlainOrb
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I've just found following info in Shapeways shipping tutorial:

" Goods shipped outside of the EU will be described to your local customs as plastic or metal goods. " at the Duties and import tax section.

Maybe the model should be described in the name of the category the designer had assigned for it. This will help get the right classification at customs. I'm going to put this into feedback. You guys are welcome to vote for it.

[Updated on: Wed, 11 July 2012 01:55 UTC]


Plain Orb
Re: Do you guys have customs problem? [message #51135 is a reply to message #51127 ] Wed, 11 July 2012 12:03 UTC Go to previous messageGo to next message
avatar BillBedford  is currently offline BillBedford
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Wouldn't doing that be likely to attract more customs duty?


Bill Bedford
Re: Do you guys have customs problem? [message #51144 is a reply to message #51097 ] Wed, 11 July 2012 14:01 UTC Go to previous messageGo to next message
avatar PlainOrb  is currently offline PlainOrb
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I think customs will hold the package till the right classification is made. If there is tariff, it will be charged anyway. But writing the right classification on invoice at first place will make that process finish quickly. -- My poor experience during years of international business.


Plain Orb
Re: Do you guys have customs problem? [message #51397 is a reply to message #51097 ] Mon, 16 July 2012 05:26 UTC Go to previous messageGo to next message
avatar PlainOrb  is currently offline PlainOrb
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My latest package was held up in customs since 9th, July, it's still in customs. That's a week in customs !!!!


Plain Orb
Re: Do you guys have customs problem? [message #51408 is a reply to message #51397 ] Mon, 16 July 2012 08:54 UTC Go to previous messageGo to next message
avatar BillBedford  is currently offline BillBedford
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Customs are always a law unto themselves......


Bill Bedford
Re: Do you guys have customs problem? [message #51739 is a reply to message #51408 ] Tue, 24 July 2012 09:19 UTC Go to previous messageGo to next message
avatar Phxman  is currently offline Phxman
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Can items for delivery in the EEC be nominated as priced and delivered from the Holland location VAT inclusive?.

[Updated on: Tue, 24 July 2012 09:24 UTC]

Re: Do you guys have customs problem? [message #51741 is a reply to message #51739 ] Tue, 24 July 2012 09:36 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Items delivered from Shapeways to EU member countries attract no duties but have the destination country VAT rate applied to the final price (including shipping cost). This is automatic if you have the correct shipping details in your account details Smile

Re: Do you guys have customs problem? [message #51771 is a reply to message #51741 ] Tue, 24 July 2012 14:25 UTC Go to previous messageGo to next message
avatar Phxman  is currently offline Phxman
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So the Delivery Address triggers this, and there should be no further Customs or Excise charges on the item?
Re: Do you guys have customs problem? [message #51785 is a reply to message #51771 ] Tue, 24 July 2012 16:14 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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correct
Re: Do you guys have customs problem? [message #51788 is a reply to message #51785 ] Tue, 24 July 2012 17:08 UTC Go to previous messageGo to next message
avatar Phxman  is currently offline Phxman
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stop4stuff: This is useful to know and an attractive feature to push for Shapeways Shops.
Re: Do you guys have customs problem? [message #51789 is a reply to message #51788 ] Tue, 24 July 2012 17:22 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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Most of the info regarding EU member countries is in the Shipping Info linked to from the FAQs, and Shapeways are very forthcoming with info too Smile

Re: Do you guys have customs problem? [message #51805 is a reply to message #51741 ] Tue, 24 July 2012 23:57 UTC Go to previous messageGo to next message
avatar stannum is currently online stannum
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stop4stuff wrote on Tue, 24 July 2012 09:36

Ithe destination country VAT rate applied

Netherlands' rate (19%) or the rate is wrong.
Re: Do you guys have customs problem? [message #51812 is a reply to message #51805 ] Wed, 25 July 2012 05:53 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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An invoice for an order I placed in March 2012 carries 20% VAT, orders since have 20% and orders last year and previous have 19% - I'm a UK, not VAT registered user so presumed UK VAT law changed sometime earlier this year, something I shall need to look into.

Re: Do you guys have customs problem? [message #51875 is a reply to message #51812 ] Thu, 26 July 2012 00:04 UTC Go to previous messageGo to next message
avatar stannum is currently online stannum
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If with "last" and "previous" you mean 2011 and 2010, things don't match. UK VAT was 17.5% before, and raised to 20% in January 4th, 2011.
Re: Do you guys have customs problem? [message #51878 is a reply to message #51875 ] Thu, 26 July 2012 03:11 UTC Go to previous messageGo to next message
avatar Phxman  is currently offline Phxman
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With the tragic slowdown of the UK Economy and another loss of 0.7% GDP in the last 3 months, it would be a popular measure for them to put VAT back to 17½% to retrieve the situation.
Re: Do you guys have customs problem? [message #51883 is a reply to message #51875 ] Thu, 26 July 2012 06:50 UTC Go to previous messageGo to next message
avatar stop4stuff  is currently offline stop4stuff
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stannum wrote on Thu, 26 July 2012 00:04

If with "last" and "previous" you mean 2011 and 2010, things don't match. UK VAT was 17.5% before, and raised to 20% in January 4th, 2011.


The first order I placed for myself this year (2012) was in March and has 20% VAT, all orders (2010 thru 2011) before this order had 19% VAT and all orders since March 2012 have 20% VAT.

I did some digging yesterday and as far as I can make out for non-VAT registered pruchasers, items coming into the UK from within the EU must have UK VAT applied to them or they'll be seized by customs which conflicts with the 'general rule' of paying the VAT rate for the country purchased from. I'll phone the VAT people today (I meant to yesterday but forgot).
Re: Do you guys have customs problem? [message #52134 is a reply to message #51883 ] Tue, 31 July 2012 08:14 UTC Go to previous messageGo to next message
avatar Phxman  is currently offline Phxman
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It would be nice to have someone from Shapeways contribute to this thread.
I have done dummy runs, and there are problems, choosing Pounds Sterling, and choosing delivery out of country of originating Order.

[Updated on: Tue, 31 July 2012 08:15 UTC]

Re: Do you guys have customs problem? [message #52143 is a reply to message #52134 ] Tue, 31 July 2012 12:03 UTC Go to previous messageGo to next message
avatar BillBedford  is currently offline BillBedford
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How can you choose Pounds Sterling?


Bill Bedford
Re: Do you guys have customs problem? [message #52153 is a reply to message #51097 ] Tue, 31 July 2012 15:50 UTC Go to previous messageGo to next message
avatar natalia  is currently offline natalia
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Hi guys,

Paul actually provided most of the information I can contribute, as all the information about shipping and VAT is here:
http://www.shapeways.com/support/shipping
Shapeways has no control over the VAT/Customs rates, they are set by the country and we comply with customs declarations as accurately as possible to avoid delays. Obviously customs does as it pleases, and randomly holds up packages regardless!

Phxman, to address this query:
"I have done dummy runs, and there are problems, choosing Pounds Sterling, and choosing delivery out of country of originating Order."

The billing address and the shipping address must be in the same country. So you can send a gift to someone in the same country as you, but not overseas. We set it up this way to minimize the risk of fraud.

Natalia

[Updated on: Tue, 31 July 2012 15:51 UTC]


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Re: Do you guys have customs problem? [message #52293 is a reply to message #52153 ] Sun, 05 August 2012 11:40 UTC Go to previous message
avatar pinddle  is currently offline pinddle
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Currently the VAT rate in Netherlands is 19%.It will increase to 21% on 1 October 2012.In light of this I won't complain about paying the UK rate of 20% on orders from Shapeways.

 
   
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