| no printer available [message #50606] Fri, 29 June 2012 17:15 UTC |
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Twice recently I've done minor changes to models only to have the new version rejected with the message "We're sorry, but there was a problem with processing your model.........
Based upon the size, volume and wallthickness of your product there is no printer available which is able to print your product. Please adjust the volume and/or size of your product."
The first incident of this was with one of my own models but the second is a customer order which broke, so I am making a part thicker. Shapeways CS is aware of the problem I had with the first one but has not come up with a solution.
I've tried running the model through a Netfabb repair but I still get the same problem. Any suggestions as to what else I can try as the customer wants to reorder ?
The model is this one http://www.shapeways.com/model/598846/6c33a735bd33dce32f8183 4176c0ca8a
I've attached the STL if you want to look at it yourselves.
Tom
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| Re: no printer available [message #50609 is a reply to message #50606 ] Fri, 29 June 2012 17:25 UTC |
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Have you tried uploading as a new model?
The Mad Moder
michael@shapeways.com
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| Re: no printer available [message #50621 is a reply to message #50615 ] Fri, 29 June 2012 20:37 UTC |
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Yes feel free to move my postings when I'm to lazy to workout the right place the put them 
As a little bit more investigative work I tried updating the original item with a completely different file that I had successfully updated a different model with .
This failed too!
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| Re: no printer available [message #50676 is a reply to message #50621 ] Sun, 01 July 2012 13:57 UTC |
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Hi Tebee,
This happened because no material was available for your model (because the one and only material you had enabled was restricted)
To solve this, make sure that atleast one material is available again (edit model page) and try to update your model again!
This way your model will process correctly.
My apologies for the confusing message you have received, i'll address this!
Kind regards,
Mitchell Jetten
Customer Service Agent
Shapeways
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