Limited Time Offer: Get 10% off your own designs in 16 cast metal finishes · Learn More
Home » Community » Shapeways Shops » Recover url of deleted shop
Search Search  
Show: Today's Messages    Show Polls    Message Navigator
Recover url of deleted shop [message #96176] Thu, 14 August 2014 11:43 UTC Go to next message
avatar OnlineModeler  is currently offline OnlineModeler
Messages: 5
Registered: August 2014
Go to my shop
Junior Member
Hello,

I recenly registered by logging in with my facebook account. I then decided to open a new shop. However, I then decided that I did not want to associate the shop with my facebook account and I created a separate user. I deleted the shop from the previous account, but now when I attempt to register the same url with my new account I get an error saying that "the shop url is already taken".

Is there any way to recover the url from a deleted shop?

Kind regards,
Mattias
Re: Recover url of deleted shop [message #96183 is a reply to message #96176 ] Thu, 14 August 2014 13:01 UTC Go to previous messageGo to next message
avatar AmLachDesigns  is currently offline AmLachDesigns
Messages: 1362
Registered: September 2011
Go to my shop
Shapie Expert
Contact service@shapeways.com - they will be able to tell you a) if it is possible and b) how to do it if it is.
Re: Recover url of deleted shop [message #96190 is a reply to message #96183 ] Thu, 14 August 2014 13:32 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 849
Registered: June 2011
Go to all my models
Senior Member
I work here
Yeah Customer Service can arrange this for you :) (with a bit of help from our dev team)

Just let them know your old shop url :)


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Recover url of deleted shop [message #96195 is a reply to message #96190 ] Thu, 14 August 2014 14:00 UTC Go to previous messageGo to next message
avatar OnlineModeler  is currently offline OnlineModeler
Messages: 5
Registered: August 2014
Go to my shop
Junior Member
Great, thanks for the info; I will send an e-mail! :)
Re: Recover url of deleted shop [message #96211 is a reply to message #96190 ] Thu, 14 August 2014 19:22 UTC Go to previous messageGo to next message
avatar OnlineModeler  is currently offline OnlineModeler
Messages: 5
Registered: August 2014
Go to my shop
Junior Member
MitchellJetten wrote on Thu, 14 August 2014 13:32

Yeah Customer Service can arrange this for you :) (with a bit of help from our dev team)

Just let them know your old shop url :)

Customer Service responded that once the shop has been deleted there is no way to use the same url again.

Hopefully I'll learn one day not to be so hasty when configuring things. ;)

Kind regards,
Mattias
Re: Recover url of deleted shop [message #96218 is a reply to message #96211 ] Thu, 14 August 2014 21:36 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 849
Registered: June 2011
Go to all my models
Senior Member
I work here
Edit:

No worries, we can handle this ;) I've asked our development team to remove the old url and asked the teamlead to talk to the agent who has replied your email.
He was unaware of this process and I apologies for the inconvenience and confusion.

I'm out of office for 1.5 weeks (vacation to Japan) but will do my best to update you with more information before i leave.
Hopefully our dev team will have your old shop url deleted on Monday or Tuesday so you can once again use that URL :)

Cheers,
Mitchell

[Updated on: Thu, 14 August 2014 21:44 UTC]


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Recover url of deleted shop [message #96223 is a reply to message #96218 ] Thu, 14 August 2014 22:32 UTC Go to previous messageGo to next message
avatar OnlineModeler  is currently offline OnlineModeler
Messages: 5
Registered: August 2014
Go to my shop
Junior Member
MitchellJetten wrote on Thu, 14 August 2014 21:36

Edit:

No worries, we can handle this ;) I've asked our development team to remove the old url and asked the teamlead to talk to the agent who has replied your email.
He was unaware of this process and I apologies for the inconvenience and confusion.

I'm out of office for 1.5 weeks (vacation to Japan) but will do my best to update you with more information before i leave.
Hopefully our dev team will have your old shop url deleted on Monday or Tuesday so you can once again use that URL :)

Cheers,
Mitchell


Thanks Mitchell, I appreciate it -- I know I'm new here, but you guys seem to be genuinely dedicated to supporting your users. :)

Cheers,
Mattias
Re: Recover url of deleted shop [message #96770 is a reply to message #96176 ] Fri, 22 August 2014 12:48 UTC Go to previous message
avatar OnlineModeler  is currently offline OnlineModeler
Messages: 5
Registered: August 2014
Go to my shop
Junior Member
Hi, I didn't hear anything from the dev team so far. Should I expect that the url will be deleted at some point?

Kind regards,
Mattias

 
   
Previous Topic:Changing model name
Next Topic:Shop sellings

Logo

Hello.

We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.