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Rejections - Customer Claims

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Rejections - Customer Claims [message #93772] Fri, 11 July 2014 15:10 UTC
avatar woody64  is currently offline woody64
Messages: 561
Registered: November 2008
Go to my shop
Senior Member
Since I'm very often give some critical comments I have also to transport a positive story.

Recently I had an issue with another printing provider:
- Case 1
- The customer claimed that something was missing and documented that via pics
- Other provider's service desk claimed that that was caused by a wrong (!!!!) 3d mesh
- So no refund and no reprint possible
Case 2
- Claim about printing quality documented via pictures
- So far no solution

To be honest the politic from Shapeways is more customer friendly and straight forward:
- the manual checks ensure that the customer gets printed what he sees
- although the rejections are painful for us designers and also for the buyer it ensures that
- if there's a misprint so far I never have heard that the customer does not get a refund (has myself the situation some days ago)
- if there is a design problem Shapeways disables the selling for this material and asks the designer for a correction


More than 10000 items sold over SW (but still a hobby)
Minifigcustomsin3d at: Facebook Flickr Twitter
References: 3d Printing Industries, CNN, J. Burks, Ugly Duckling, M.Evans, Stop Motion Film,Computer BILD, How to Become a 3D Printing Entrepreneur, Brick History
More than 270 shop items (more then 146 already printed once) More the 500 successful Products (Items&material printed once)

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