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Uploads not showing up in "My Models" - wait? re-upload? [message #91364] Thu, 05 June 2014 19:16 UTC Go to next message
avatar Iacov  is currently offline Iacov
Messages: 23
Registered: January 2014
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Junior Member
hey !

sorry if this happens to be a frequently asked question, but I couldn't find an answer via search

i have uploaded a model - the preview was displayed correctly and some material checks were done...but the check didn't finish, even after almost an hour (I experienced this occassionally...even waiting a day won't finish the material check...) so i deleted the model (which showed up under "My Models") and reuploaded the model (with a renamed file - just in case)

this time no preview picture was rendered, no size/volume information given, and of course no material checks - plus the model is not showing up under "My Models" for almost 15 minutes.
I tell myself "give it time"...in the meantime I wanted to upload another model...but the same happened to this (wholy different) model, too: it is not showing up under "My Models"

what should I do?
what does your experience tell you?
will the models eventually show up?
or should i count them as "lost in the ether"?
should i simply re-upload them again? or should i at least re-name the file?

thanks for your advice!
best regards

edit:
now they showed up, but material check doesn't finish /proceed

[Updated on: Thu, 05 June 2014 19:35 UTC]

Re: Uploads not showing up in "My Models" - wait? re-upload? [message #91365 is a reply to message #91364 ] Thu, 05 June 2014 19:37 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5672
Registered: September 2008
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We are currently having some issues with uploads. They are being worked on as we type.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Uploads not showing up in "My Models" - wait? re-upload? [message #91366 is a reply to message #91365 ] Thu, 05 June 2014 19:39 UTC Go to previous messageGo to next message
avatar Iacov  is currently offline Iacov
Messages: 23
Registered: January 2014
Go to all my models
Junior Member
thank you very much!
should I delete the models or can I keep them uploaded and the material check will finish automatically?
Re: Uploads not showing up in "My Models" - wait? re-upload? [message #91371 is a reply to message #91366 ] Thu, 05 June 2014 20:02 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5672
Registered: September 2008
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Once the clog is found and removed, all items in the que will be processed. So just leave it as is, and once we fix it, all will be good.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Uploads not showing up in "My Models" - wait? re-upload? [message #91380 is a reply to message #91371 ] Thu, 05 June 2014 23:48 UTC Go to previous messageGo to next message
avatar numarul7  is currently offline numarul7
Messages: 832
Registered: January 2013
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Senior Member
Still happening.


index.php?t=getfile&id=61208&private=0


Happiness again!
index.php?t=getfile&id=61197&private=0

  • Attachment: Vv5KxRa.gif
    (Size: 924.10KB, Downloaded 98 time(s))

[Updated on: Thu, 05 June 2014 23:51 UTC]


numarul7 jewelry and design
Re: Uploads not showing up in "My Models" - wait? re-upload? [message #91503 is a reply to message #91380 ] Sat, 07 June 2014 08:44 UTC Go to previous messageGo to next message
avatar Iacov  is currently offline Iacov
Messages: 23
Registered: January 2014
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Junior Member
the bug is still in effect, as I tried today
uploads work, but no material checks proceed

edit: the above is not true anymore, just got an email, that my model is ready to order, and indeed: the model has gone true material checks

[Updated on: Sat, 07 June 2014 08:53 UTC]

Re: Uploads not showing up in "My Models" - wait? re-upload? [message #92025 is a reply to message #91503 ] Mon, 16 June 2014 17:17 UTC Go to previous messageGo to next message
avatar Strangefate  is currently offline Strangefate
Messages: 46
Registered: September 2012
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Member
Checks go through but the model preview stays blank on any new uploaded models and the thin walls model view stays always empty too :(
Re: Uploads not showing up in "My Models" - wait? re-upload? [message #92049 is a reply to message #91364 ] Mon, 16 June 2014 19:59 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5672
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I haven't had any issues today. How long ago did you upload? Larger models take longer to process, so may just need a little more time?


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: Uploads not showing up in "My Models" - wait? re-upload? [message #92054 is a reply to message #92049 ] Mon, 16 June 2014 20:11 UTC Go to previous messageGo to next message
avatar Strangefate  is currently offline Strangefate
Messages: 46
Registered: September 2012
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Member
Hey,

I've been uploading and updating models intermittently lately and the issue has been there for a week or 2 now as far as I can remember.
Last model I updated was 4 hours ago, the one before that was yesterday... or the day before and they both still don't show a preview.
The models have an average of 100-300k triangles, but I've tried just uploading small parts of them to troubleshoot the issue, with no luck.

Any model I upload or update end up with blank 3D previews. The customer 3D preview and default shapeways render show up, but not the wall thickness and initial 3d preview... which are a lot better when you want to make sure the model is being read correctly.

I can still order the models just fine, it's just somewhat scary when you're used to double checking things after upload.

One of the models I uploaded yesterday or the day before is: https://www.shapeways.com/model/1642764/balljoint-tests.html ?li=aeTabs
Re: Uploads not showing up in "My Models" - wait? re-upload? [message #92058 is a reply to message #92054 ] Mon, 16 June 2014 20:30 UTC Go to previous messageGo to next message
avatar mkroeker  is currently offline mkroeker
Messages: 2003
Registered: June 2012
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Shapie Expert
Anything changed in your browser settings ? Remember you need WebGL support for the newfangled preview and the thickness checks...
Re: Uploads not showing up in "My Models" - wait? re-upload? [message #92062 is a reply to message #92058 ] Mon, 16 June 2014 20:37 UTC Go to previous messageGo to next message
avatar Strangefate  is currently offline Strangefate
Messages: 46
Registered: September 2012
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Member
nope, nothing changed... I do use the same browser (Chrome) at work and home, but the problem happens in both.

A few days ago I tried re- uploading a model 6 times I think it was, and it eventually showed the preview and thickness check 3d preview, so it didn't seem an issue on my end.

I'll see if I can look into the WebGL and make sure all is well there just in case.
Re: Uploads not showing up in "My Models" - wait? re-upload? [message #92064 is a reply to message #92062 ] Mon, 16 June 2014 20:48 UTC Go to previous message
avatar Strangefate  is currently offline Strangefate
Messages: 46
Registered: September 2012
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Member
mkroeker - Turns out the WebGL was issue thanks!

Don't know what broke it, and Chrome was telling me WebGL was running okay but after a forced browser update it works again!

 
   
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