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Issues in uploading and sales overview download [message #91809] Thu, 12 June 2014 13:51 UTC Go to next message
avatar HOLDEN8702  is currently offline HOLDEN8702
Messages: 398
Registered: April 2013
Go to my shop
Senior Member
Hi.

Now is 15:45 GMT+1, thursday june 12 -2014.

I'm having issues uploading models, even I've tried to upload again a sucessfully uploaded model previously uploaded this morning, and didn't work. The screen stands thinking for (too much) minutes without changes.

From this morning till now, I've beeing trying to download the excel sales overview download. The screen goes white and nothing happens. I think the link goes to a non-working file.

Please, take a look on it!

Thanks and best regards

Luis
Re: Issues in uploading and sales overview download [message #91811 is a reply to message #91809 ] Thu, 12 June 2014 14:34 UTC Go to previous messageGo to next message
avatar HOLDEN8702  is currently offline HOLDEN8702
Messages: 398
Registered: April 2013
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Senior Member
NOW I'VE TRIED UPLOADING A PAWN SIMPLE LOW BYTES FILE AND IS STACKED TOO!
Re: Issues in uploading and sales overview download [message #91814 is a reply to message #91811 ] Thu, 12 June 2014 14:44 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 596
Registered: June 2011
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I work here
There is an uploading back log :(
We are adding capacity as we speak to catch up!

My apologies for the inconvenience.
It will eventually show up on your My Models page :)

Mitch


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Issues in uploading and sales overview download [message #91815 is a reply to message #91814 ] Thu, 12 June 2014 14:54 UTC Go to previous messageGo to next message
avatar HOLDEN8702  is currently offline HOLDEN8702
Messages: 398
Registered: April 2013
Go to my shop
Senior Member
And what's about sales overview download?
Re: Issues in uploading and sales overview download [message #91816 is a reply to message #91815 ] Thu, 12 June 2014 14:58 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 596
Registered: June 2011
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Senior Member
I work here
That is a bug :)

Reported it right away!


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Issues in uploading and sales overview download [message #91823 is a reply to message #91816 ] Thu, 12 June 2014 16:38 UTC Go to previous messageGo to next message
avatar HOLDEN8702  is currently offline HOLDEN8702
Messages: 398
Registered: April 2013
Go to my shop
Senior Member
Still having both issues. Any news?

It's 18:40 GMT+1, thursday june 12 -2014.
Re: Issues in uploading and sales overview download [message #91827 is a reply to message #91823 ] Thu, 12 June 2014 17:31 UTC Go to previous messageGo to next message
avatar HOLDEN8702  is currently offline HOLDEN8702
Messages: 398
Registered: April 2013
Go to my shop
Senior Member
I'm still waiting......

19:30 GMT+1, thursday june 12 -2014.
Re: Issues in uploading and sales overview download [message #91828 is a reply to message #91827 ] Thu, 12 June 2014 17:39 UTC Go to previous messageGo to next message
mboylevt  is currently offline mboylevt
Messages: 15
Registered: July 2012
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Junior Member
I work here
Hey HOLDEN8702,

Thanks for your report! Let me give you some updates on the issues you've reported:

1. We've fixed the issue with the My Sales Download link: you should now be able to download the xls file. Let us know if that's not the case.

2. We've also resolved the issue with our upload system. However, as Mitchell mentioned, we built up quite a backlog during the time that we were having issues. Rest assured that your model is in queue to be processed, and will complete sometime in the next few hours.

Again, thanks for reporting these issues, and thanks for your patience while we sort them out!


Making the Future
Re: Issues in uploading and sales overview download [message #91829 is a reply to message #91828 ] Thu, 12 June 2014 18:01 UTC Go to previous messageGo to next message
avatar HOLDEN8702  is currently offline HOLDEN8702
Messages: 398
Registered: April 2013
Go to my shop
Senior Member
Hi, mboylevt!

Thanks, sales download FIXED.

Models in queue yet, as you say.

Thank you very much for your work.

Best regards from the sunny Spain

Luis
Re: Issues in uploading and sales overview download [message #91830 is a reply to message #91829 ] Thu, 12 June 2014 18:12 UTC Go to previous messageGo to next message
mboylevt  is currently offline mboylevt
Messages: 15
Registered: July 2012
Go to my shop
Junior Member
I work here
Ooh, now you're making me jealous!! It's quite foggy and unpleasant here in New York :)

-matt


Making the Future
Re: Issues in uploading and sales overview download [message #91841 is a reply to message #91830 ] Thu, 12 June 2014 21:31 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 596
Registered: June 2011
Go to all my models
Senior Member
I work here
Happy to see Matt already replied!
I was watching soccer (2-1 just happened..) and forgot to check the forums.

Like Matt said, thank for reporting, it really helps us identifying problems the moment they happen :)

Cheers,
Mitchell

ps. I hope Spain won't have a sunny day tomorrow (soccer) :-)
Netherlands - Spain

[Updated on: Thu, 12 June 2014 21:33 UTC]


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Issues in uploading and sales overview download [message #91842 is a reply to message #91841 ] Thu, 12 June 2014 21:46 UTC Go to previous message
avatar HOLDEN8702  is currently offline HOLDEN8702
Messages: 398
Registered: April 2013
Go to my shop
Senior Member
I don't like soccer, sorry.

On my opinion, best they can do is to loose the first matches and return home. First in lose, keeps honor, last in lose, is a big loser.

But... I heard about the spanish selection plays tomorrow against another poor player selection... who are they?

Best regards (and a funny match for the soccer fans!)

Luis

 
   
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