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No response from customer service. [message #89830] Fri, 16 May 2014 15:45 UTC Go to next message
avatar Jnightfall  is currently offline Jnightfall
Messages: 3
Registered: September 2013
Go to all my models
Junior Member
So, my order (4284980 misprinted. Looks like a small section got skipped over. Not a big deal, just need it reprinted. Sent my first email Tuesday May 13th....no response. Sent another May 15th....no response. Sent another one today May 16th. Starting to get really frustrated. Hopefully someone will see this and I can get it fixed. Here's photos of the item.

https://farm8.staticflickr.com/7356/14199130894_c49155b284_m.jpg

https://farm8.staticflickr.com/7438/14199217465_15320e3333_m.jpg

https://farm6.staticflickr.com/5546/14199140474_189ae4672c_m.jpg
Re: No response from customer service. [message #89834 is a reply to message #89830 ] Fri, 16 May 2014 16:41 UTC Go to previous messageGo to next message
avatar Thomas  is currently offline Thomas
Messages: 14
Registered: April 2013
Go to all my models
Junior Member
I work here
Hey Justin,

I've searched and searched our email and cannot find any recent emails coming in. Can you help me out in explaining how you sent that email? Did you use the webform at shapeways.com/contact or did you send an email to service@shapeways.com?

Either way, we are definitely here to help and glad that you reached out in whatever manner you needed. Let's get started on looking into this issue and your concerns with the order.

Best,
Thomas
Re: No response from customer service. [message #89836 is a reply to message #89834 ] Fri, 16 May 2014 16:44 UTC Go to previous messageGo to next message
avatar Jnightfall  is currently offline Jnightfall
Messages: 3
Registered: September 2013
Go to all my models
Junior Member
I sent all three through webform at shapeways.com/contact.

As I state and as you can see in the pictures, the item simply didn't print correctly. I'd like to have one that is.
Re: No response from customer service. [message #89837 is a reply to message #89836 ] Fri, 16 May 2014 16:46 UTC Go to previous messageGo to next message
avatar Thomas  is currently offline Thomas
Messages: 14
Registered: April 2013
Go to all my models
Junior Member
I work here
For the sake of your privacy on this issue and troubleshooting, can you send a quick email to service@shapeways.com? I'll be sure to watch out for the email.

I'll work with our dev team to see what is happening with the webform.
Re: No response from customer service. [message #89838 is a reply to message #89837 ] Fri, 16 May 2014 16:48 UTC Go to previous message
avatar Jnightfall  is currently offline Jnightfall
Messages: 3
Registered: September 2013
Go to all my models
Junior Member
Sure thing.

 
   
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