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purchasing problem [message #89151] Mon, 05 May 2014 14:12 UTC Go to next message
avatar DamianP  is currently offline DamianP
Messages: 1
Registered: April 2014
Go to all my models
Junior Member
I have credit from a cancelled order (due to thin walls). I redesigned the item and uploaded the edited version which verified as Okay. When I order the item it costs less than my in store credit from the cancelled order. I apply that to the order and get a balance of $0. Then verify the shipping. Now the next page is where I have a problem. It is asking for payment method (paypal or credit card) and won't let me proceed. Am I supposed to reenter my credit card and have a transaction fee applied for a $0 transaction? Customer support has been contacted twice over this, yet no response from them. If they had just not billed my CC for the cancelled order I would have reordered it without any hassle. I've been hanging here for over a month with this problem.
Re: purchasing problem [message #89152 is a reply to message #89151 ] Mon, 05 May 2014 14:30 UTC Go to previous messageGo to next message
avatar Youknowwho4eva  is currently offline Youknowwho4eva
Messages: 5482
Registered: September 2008
Go to my shop
Shapie Expert
I work here
If you select paypal, and hit next it should process the order instead of redirecting to paypal. This is the way I usually do it.


I learned a long time ago the wisest thing I can do is be on my own side, be an advocate for myself and others like me. -Maya Angelou
michael@shapeways.com Community Advocate
Re: purchasing problem [message #89184 is a reply to message #89151 ] Mon, 05 May 2014 20:28 UTC Go to previous message
avatar mkroeker is currently online mkroeker
Messages: 1841
Registered: June 2012
Go to all my models
Shapie Expert
In addition to Youknowwho4eva's response, how did you try to contact service - getting no response for several days is unusual to say the least.
Was it by email or via the contact form on the webpage ?

 
   
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