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Error diagnosing [message #85284] Sun, 23 February 2014 04:20 UTC Go to next message
avatar Illogical  is currently offline Illogical
Messages: 7
Registered: October 2013
Go to my shop
Junior Member
I noticed that when Shapeways rejects a model from upload, there's no error or indication thereof. If a model uploads successfully it goes through a bunch of tests and you get a "success" or "problem" email regarding printability, but I've now experienced multiple occasions where uploading a file in the first place fails and all that happens is the dialog box disappears. It would be nice if there was at least a "Something went wrong. Please check your file" dialog, if not a more specific one telling users that their file is too large or contains too many polygons.
Re: Error diagnosing [message #85304 is a reply to message #85284 ] Sun, 23 February 2014 16:06 UTC Go to previous message
avatar stonysmith  is currently offline stonysmith
Messages: 1871
Registered: August 2008
Go to my shop
Senior Member
moderator
More often than not.. such a problem is during the upload itself.
There are a very limited set of cases where you won't be sent to the Model Edit page.
It could be that either your connection cut out, or the file itself is >64mb


Patience, Persistance, Politeness - the 3Ps will help us get us to Perfect Printed Products

 
   
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