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No answer from service team [message #80443] Tue, 03 December 2013 22:27 UTC Go to next message
avatar Tramspotters  is currently offline Tramspotters
Messages: 5
Registered: August 2011
Go to my shop
Junior Member
Hi there,

usually I don´t write in public if there are some problems, but I´m waiting for many days for an answer to my mails. Are you too busy to answer to a complain?

Best wishes
Guido
Re: No answer from service team [message #80461 is a reply to message #80443 ] Wed, 04 December 2013 08:24 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 441
Registered: June 2011
Go to all my models
Senior Member
I work here
Hi Guido,

The oldest email in our inbox is currently 10 hours old.
If you haven't received any feedback, would you like us to send another email at service@shapeways.com?

The last email from your email address (info@....de) is 7months old.
Have you used a different address?

Mitchell


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: No answer from service team [message #80462 is a reply to message #80461 ] Wed, 04 December 2013 08:40 UTC Go to previous messageGo to next message
avatar Tramspotters  is currently offline Tramspotters
Messages: 5
Registered: August 2011
Go to my shop
Junior Member
Hi Mitchell,

thanks for your reply. I will forward you my mail from 11/23/2013, 11/29/2013 and 12/01/2013.

Bye, Guido
Re: No answer from service team [message #80463 is a reply to message #80462 ] Wed, 04 December 2013 08:48 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 441
Registered: June 2011
Go to all my models
Senior Member
I work here
could you put me on the CC (mitchell@shapeways.com) so I can do a cross check :)


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: No answer from service team [message #80464 is a reply to message #80463 ] Wed, 04 December 2013 08:58 UTC Go to previous messageGo to next message
avatar Tramspotters  is currently offline Tramspotters
Messages: 5
Registered: August 2011
Go to my shop
Junior Member
You got mail ;-)

Thanks Mitchell
Re: No answer from service team [message #80465 is a reply to message #80464 ] Wed, 04 December 2013 09:05 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 441
Registered: June 2011
Go to all my models
Senior Member
I work here
I did not receive any emails Guido :O
It looks like something went wrong on your side?


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: No answer from service team [message #80467 is a reply to message #80465 ] Wed, 04 December 2013 09:54 UTC Go to previous message
avatar Tramspotters  is currently offline Tramspotters
Messages: 5
Registered: August 2011
Go to my shop
Junior Member
My mail accounts is fine ...

 
   
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