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Upload is broken again ! [message #78031] Sat, 02 November 2013 13:45 UTC Go to next message
avatar Vidalcris  is currently offline Vidalcris
Messages: 168
Registered: March 2012
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"We're unable to process this file. Check your file for errors and click 'Update File' to upload a new version."

Again & again Rolling Eyes


Re: Upload is broken again ! [message #78043 is a reply to message #78031 ] Sat, 02 November 2013 18:32 UTC Go to previous messageGo to next message
avatar mkroeker is currently online mkroeker
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Registered: June 2012
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Apparently fixed now. Smile
Re: Upload is broken again ! [message #78044 is a reply to message #78043 ] Sat, 02 November 2013 18:45 UTC Go to previous messageGo to next message
avatar Vidalcris  is currently offline Vidalcris
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Cool, thanks a lot for the info Cool


Re: Upload is broken again ! [message #78050 is a reply to message #78031 ] Sat, 02 November 2013 21:58 UTC Go to previous messageGo to next message
avatar Tjsolo  is currently offline Tjsolo
Messages: 110
Registered: October 2012
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I think it is down again been stuck in the process mode for 30 mins like it was a few days ago.


Tj Solo
Re: Upload is broken again ! [message #78054 is a reply to message #78050 ] Sat, 02 November 2013 22:29 UTC Go to previous messageGo to next message
avatar mkroeker is currently online mkroeker
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I just tried again with my STL test case and it uploaded fine. (Though I am not sure if processing time was longer than usual, as I got distracted - anyway it cannot have been much more than half an hour in the worst case)
Re: Upload is broken again ! [message #78125 is a reply to message #78054 ] Mon, 04 November 2013 11:11 UTC Go to previous messageGo to next message
avatar bartv  is currently offline bartv
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Argh! Our developers are aware of the issues and are working towards a more permanent solution. Please keep these reports coming in!


Community Manager Europe | Shapeways
Re: Upload is broken again ! [message #78397 is a reply to message #78125 ] Thu, 07 November 2013 14:27 UTC Go to previous messageGo to next message
avatar abite2  is currently offline abite2
Messages: 14
Registered: June 2013
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Junior Member
This issue happens again.
I would like to ask you to check up the upload system.

Joe.
Re: Upload is broken again ! [message #78398 is a reply to message #78397 ] Thu, 07 November 2013 15:04 UTC Go to previous messageGo to next message
avatar bartv  is currently offline bartv
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Thanks Joe! We're looking in to it right now.


Community Manager Europe | Shapeways
Re: Upload is broken again ! [message #78425 is a reply to message #78398 ] Thu, 07 November 2013 19:59 UTC Go to previous messageGo to next message
avatar bartv  is currently offline bartv
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Things should be back to normal now!


Community Manager Europe | Shapeways
Re: Upload is broken again ! [message #78716 is a reply to message #78425 ] Mon, 11 November 2013 14:56 UTC Go to previous messageGo to next message
avatar Heruss100  is currently offline Heruss100
Messages: 2
Registered: July 2012
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Junior Member
I seem to be getting issues with my uploaded models, they seem to be addling lines and refilling areas which are supposed to be clear of material... it also failed to upload earlier like everyone else. Not sure what's going on there but I figured I'd tag this into this thread here...
Re: Upload is broken again ! [message #78719 is a reply to message #78716 ] Mon, 11 November 2013 15:02 UTC Go to previous messageGo to next message
avatar bartv  is currently offline bartv
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Registered: December 2007
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Hey Heruss100,

that suggests that there were some issues with our model like open faces, non-manifold areas or inverted normals, that our Mesh Medic software tried to fix.

Try downloading Netfabb and checking your model before uploading. Here's more info on how to use it:

https://www.shapeways.com/tutorials/how_to_use_meshlab_and_n etfabb


Community Manager Europe | Shapeways
Re: Upload is broken again ! [message #78721 is a reply to message #78719 ] Mon, 11 November 2013 15:08 UTC Go to previous messageGo to next message
avatar Heruss100  is currently offline Heruss100
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Junior Member
I shall give it a run through netfabb now, when I did it via Meshlab it didn't show up any issues. Smile
Re: Upload is broken again ! [message #79240 is a reply to message #78721 ] Mon, 18 November 2013 15:20 UTC Go to previous message
avatar bartv  is currently offline bartv
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Hmm, if you can't figure it out please feel free to mail your file to me (bart@shapeways.com) and I'll take a look at it.


Community Manager Europe | Shapeways

 
   
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