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Re: It's Time to Stop Using UPS [message #78461 is a reply to message #78453 ] Fri, 08 November 2013 04:35 UTC Go to previous messageGo to next message
avatar FreeRangeBrain  is currently offline FreeRangeBrain
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"... no more UPS to Canada!"

Bless your blessed, collective hearts! I don't mind the slightly slower service if it means I can escape UPS brokerage fees.

UPS has actually been pretty good in delivering quickly. (NY to Edmonton overnight? Wow!) The latest shipments, however, have been substantially slower. This last shipment is now in "limbo" bouncing between truck and depot in Edmonton for two days now. They claim the "buisiness was closed" and couldn't deliver yesterday. Big. Fat. Lie. It was to be delivered to my workplace, to the receiving department. They were rather expressly OPEN at the time UPS claims they were closed. Yes, I intend to call them out on it tomorrow, as they didn't manage to deliver today either.


Creativity - sometimes by the brute force method.
Re: It's Time to Stop Using UPS [message #78465 is a reply to message #78453 ] Fri, 08 November 2013 08:42 UTC Go to previous messageGo to next message
avatar bartv  is currently offline bartv
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YESSSSSSS!

I can't tell you how pleased I am that we can offer you this now Smile Also, I hope it goes to show that we DO listen to you and no, we don't get annoyed if you keep repeating your complaints. On the contrary - bring them on, this gives us more leverage to improve things!

natalia wrote on Fri, 08 November 2013 01:39

[size=3]I HAVE BEEN WAITING TO TELL YOU THIS FOR DAYS NOW!! Do you know how hard it was to keep this secret?! But we had to implement a WHOLE new shipping provider into our system so that took some time as you can imagine. Now it's here YAY!!


+1 Smile


Community Manager Europe | Shapeways
Re: It's Time to Stop Using UPS [message #78470 is a reply to message #78465 ] Fri, 08 November 2013 10:21 UTC Go to previous messageGo to next message
avatar glehn  is currently offline glehn
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That's great news... for canadians.
Any plans to have USPS as an option to other countries as well? I am particularly concerned with Brazil...
For us, besides the brokerage fee (around 10 dollars), taxes are higher when importing goods through a carrier rather than the post office.
Brazilian import taxes are 60% over the item price plus shipping. When importing through UPS they add another 18% on top of that for a state tax. When you add all this, in the end, it costs us twice the price to get the item in our hands. Sad
Because of that, I am pretty sure Shapeways currently does not have many brazilian customers...

Regards,
Luis
Re: It's Time to Stop Using UPS [message #78471 is a reply to message #78461 ] Fri, 08 November 2013 10:56 UTC Go to previous messageGo to next message
avatar lensman  is currently offline lensman
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FreeRangeBrain wrote on Fri, 08 November 2013 04:35

........ The latest shipments, however, have been substantially slower. This last shipment is now in "limbo" bouncing between truck and depot in Edmonton for two days now.....


I would assume that is because it was likely shipped by Ground. When all this first started I sent my package back with the driver to have his office explain the triple-high COD charges. He did so, and once I got my answer I decided to bite the bullet and pay the fees and thus requested a re-ship back to me. This has been indicated in the online tracking info and yet the package has been locked in a depot for over a week now... Screw 'em. Keep it. It'll actually be less of a loss than if they did deliver it and I had to try and sell it...




Glenn ------ My Website Third Dimension Jewellery
Re: It's Time to Stop Using UPS [message #78501 is a reply to message #78465 ] Fri, 08 November 2013 16:24 UTC Go to previous messageGo to next message
avatar Kimotion  is currently offline Kimotion
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I can't emphasize how important this was: until now I only bought my own products to test them before selling them. Now I feel more free to actually SHOP and get other shopowners' items!
Re: It's Time to Stop Using UPS [message #78503 is a reply to message #55350 ] Fri, 08 November 2013 16:29 UTC Go to previous messageGo to next message
avatar natalia  is currently offline natalia
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I work here
glehn - thanks for letting us know about Brazil. Now that we have two shipping providers, we have even more options and Im sure we will continue to improve shipping options for all our customers worldwide Smile


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Re: It's Time to Stop Using UPS [message #78520 is a reply to message #78471 ] Fri, 08 November 2013 18:35 UTC Go to previous messageGo to next message
avatar FreeRangeBrain  is currently offline FreeRangeBrain
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Quote:

I would assume that is because it was likely shipped by Ground.

Actually, this one came via air (unless someone was bookin' it big time between Secaucus, NJ and Louisville, KY), though not as direct a route as previous shipments.


Creativity - sometimes by the brute force method.
Re: It's Time to Stop Using UPS [message #81427 is a reply to message #78520 ] Tue, 17 December 2013 03:11 UTC Go to previous messageGo to next message
avatar lancer525  is currently offline lancer525
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http://news.yahoo.com/blogs/oddnews/android-tablet-delivered -by-ups-left--%e2%80%98in-black-trash-can%e2%80%99-215157631 .html?soc_src=copy

Try this on for size... And read some of the comments as well...

It's a good thing that there are now other options besides UPS.

As I've said from the beginning, I will NEVER spend money with ANY company that requires me to use UPS.

And the news story linked above explains why.
Re: It's Time to Stop Using UPS [message #100130 is a reply to message #78470 ] Thu, 02 October 2014 19:23 UTC Go to previous messageGo to next message
avatar leandroarndt  is currently offline leandroarndt
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glehn wrote on Fri, 08 November 2013 10:21

That's great news... for canadians.
Any plans to have USPS as an option to other countries as well? I am particularly concerned with Brazil...
For us, besides the brokerage fee (around 10 dollars), taxes are higher when importing goods through a carrier rather than the post office.
Brazilian import taxes are 60% over the item price plus shipping. When importing through UPS they add another 18% on top of that for a state tax. When you add all this, in the end, it costs us twice the price to get the item in our hands. Sad
Because of that, I am pretty sure Shapeways currently does not have many brazilian customers...

Regards,
Luis


I second you, Luis! Taxes here total 87.2% if shipped through courier (UPS). Aside of this, UPS adds a US$ 15.00 fee for anticipated payment of taxes and US$ 10.00 for discovering our taxpayer number (it could simply call us at the phone number indicated by Shapeways, but it doesn't). If one wants to buy a cross bookmark for US$ 2.90, he/she will have to pay US$ 19.90 for freight costs and US$ 25.00 for UPS fees. In my case, I paid US$ 29.00 to print my first order, but more than US$ 89.00 to bring it to Brazil, of which US$ 54.90 were paid to UPS. If Shapeways used USPS or the Netherlander official postal service, we would pay R$ 12,00 (less than US$ 5.00) for customs clearance services.

PS: I wasn't informed beforehand of the UPS US$ 25.00 fee.

[Updated on: Thu, 02 October 2014 19:28 UTC]


Leandro Arndt
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Re: It's Time to Stop Using UPS [message #108847 is a reply to message #100130 ] Sun, 25 January 2015 09:14 UTC Go to previous messageGo to next message
avatar Chrys  is currently offline Chrys
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Since my Thread in General Diskussion has been deleted or moved or sth.

I would mouch appriciate a different delivery service for Europe as well. At the moment I pay 10 Euros for a 10 Euro Item...It is really hard to get only one model iteration. You literally always have to order in bulk. It is a little bit anyoing. DHL should be a good option aswell.

But just my 2c on the UPS pricing situation.
Re: It's Time to Stop Using UPS [message #108858 is a reply to message #108847 ] Sun, 25 January 2015 13:29 UTC Go to previous messageGo to next message
avatar CybranKNight  is currently offline CybranKNight
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Chrys wrote on Sun, 25 January 2015 09:14

I would mouch appriciate a different delivery service for Europe as well. At the moment I pay 10 Euros for a 10 Euro Item...It is really hard to get only one model iteration. You literally always have to order in bulk. It is a little bit anyoing. DHL should be a good option aswell.

Canada is in the same boat as well.

Luckily for me between manufacturing times and shipping and doubling that for items that have issues and get re-printed I usually have time to make up 50-100$ worth of new prints to test/buy! xD
Re: It's Time to Stop Using UPS [message #108883 is a reply to message #108858 ] Sun, 25 January 2015 20:14 UTC Go to previous messageGo to next message
avatar lensman  is currently offline lensman
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CybranKNight wrote on Sun, 25 January 2015 13:29


Canada is in the same boat as well.



Canada used to be in the same boat. We now have a postal option. Cheaper but slower. Can't have everything :)


Glenn ------ My Website Third Dimension Jewellery
Re: It's Time to Stop Using UPS [message #108886 is a reply to message #108883 ] Sun, 25 January 2015 20:51 UTC Go to previous messageGo to next message
avatar CybranKNight  is currently offline CybranKNight
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But we still only have a single option that's still pretty expensive for what we get considering there aren't any oceans between us and the US-based factory.

It's not the worst but still, individual I tend to make miniatures that cost 5-15$ which means that on average shipping costs as much as a product would. Luckily for now I'm developing a lot of models so I can easily wait and buy a bunch of different designs at once but that's not the case for everyone.
Re: It's Time to Stop Using UPS--(we did! USPS inside) [message #108907 is a reply to message #55350 ] Mon, 26 January 2015 09:41 UTC Go to previous messageGo to next message
avatar Chrys  is currently offline Chrys
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My point exactly, if shipping makes up to 100% of the price that cant be right. I know comparing to Amazon is kinda crappy but if I d order an item of similiar size and price the shippig would come down to about 50 - 30% of the total sum. I just think this is an important issue that should be addressed. But seems something is happing since Canada already has different shipping so I ll just wait.

I was just suprised the other day when I wanted to order a 10€ model and had to pay 9,32 of shipping...was kind of...wrong.
Re: It's Time to Stop Using UPS--(we did! USPS inside) [message #108914 is a reply to message #55350 ] Mon, 26 January 2015 13:14 UTC Go to previous messageGo to next message
avatar lensman  is currently offline lensman
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I completely understand the frustrations - and, trust me, I've been there, but in reality we can't expect a business to carry all kinds of different shipping options and prices. There is the labour costs involved too; it takes just as much effort to put that tiny item into a small envelope as compared to a one-size-fits-all box. In fact it takes more effort because now the employee has to think "Does the size and fragility warrant a larger box or can it go in this envelope?" He ends up putting it in the envelope to save the customer money and now it gets damaged in transit: - Customer complains "Why can't you guys just use one standard size box and shipping rate?" !!


Glenn ------ My Website Third Dimension Jewellery
Re: It's Time to Stop Using UPS--(we did! USPS inside) [message #111724 is a reply to message #108914 ] Sat, 07 March 2015 13:18 UTC Go to previous messageGo to next message
avatar manuschwendener  is currently offline manuschwendener
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I wholeheartedly agree with the original post (sorry, didn't read all the replies). As long as this isn't sorted I can't order from Shapeways again and I have to warn my friends in Switzerland of doing so, too - although they love the Shapeways products I showed them.

Shapeways products, order total including shipping costs: €51.40 [= ca. CHF 54,95]
Additional UPS Switzerland costs CHF 28.30

​Shapeways products, order total including shipping costs: €50.86 [= ca. CHF 54,37]
Additional UPS Switzerland costs CHF 27.75

​Shapeways products, order total including shipping costs: €56.53 [= ca. CHF 60,43]
Additional UPS Switzerland costs CHF 2​9​.60​

Seriously, I doubt many people in Switzerland use Shapeways more than once.

(https://en.3drucken.ch/2012/11/drucken-bei-shapeways.html - last paragraph)

[Updated on: Sun, 08 March 2015 08:24 UTC]

Re: It's Time to Stop Using UPS--(we did! USPS inside) [message #111739 is a reply to message #111724 ] Sat, 07 March 2015 18:06 UTC Go to previous messageGo to next message
avatar lensman  is currently offline lensman
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Those are exactly the sorts of problems we faced in Canada until Shapeways started shipping via US mail. Now, SOMEtimes we still get hit with customs fees but not all the time.


Glenn ------ My Website Third Dimension Jewellery
Re: It's Time to Stop Using UPS--(we did! USPS inside) [message #111741 is a reply to message #111739 ] Sat, 07 March 2015 18:18 UTC Go to previous messageGo to next message
avatar PeregrineStudios  is currently offline PeregrineStudios
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And when we do, it's FAR more reasonable. I had a $700 package the other day, and I only had to pay around $60 GST.

If that had been UPS, their brokerage fee would have been somewhere between $300 and $400 (despite whatever UPS's website might say, their brokerage fees are almost always about half the value of a given package).
Re: It's Time to Stop Using UPS--(we did! USPS inside) [message #111746 is a reply to message #111741 ] Sat, 07 March 2015 19:09 UTC Go to previous message
avatar Chrys  is currently offline Chrys
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It is really hard to see why UPS is so important for Shapeways. I regularly buy stuff from GB or France. Granted all Euorpean Union Member States so does only apply in parts to Switzerland. Some of them use DHL, some Hermes. I can not remember one time I had to pay more then 10%-20% of the items price as shipping. Additonally, when I order something lets say for about 100 to 200€ in GB I usually dont even pay shipping. Not that I want to add this to the list of please-improve points but it seems rather strange that UPS seems to be the only option for european countries.

I hope they will find a way to make it better.

[Updated on: Sat, 07 March 2015 19:10 UTC]


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