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Sudden Change of UPS Option [message #78482] Fri, 08 November 2013 14:11 UTC Go to next message
avatar abite  is currently offline abite
Messages: 47
Registered: February 2012
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Hi Shapeways,

I have contacted the Customer Service Team several times for around two weeks, but have not received any clear answer yet.
Since Oct. 21st 2013, some of my orders have started to be shipped with different UPS shipping option.
For around 2 years, all of my orders were shipped with UPS Express Saver. However now, you started using UPS Expedited.
I have not been received any prior notification or not able to find any information about this Significant Change.

UPS Express Saver takes 2 days to get here, but UPS Expedited does 3~7days. This is a pretty big change. I don't know what happened to your shipping policy. I don't know why you are using two options and what the rule of your choice of the UPS option for my orders.

Now, I feel like playing Russian roulette with my schedule here.
I really like to ask you to let us know the detailed information of this change as soon as possible.

Joe.
Re: Sudden Change of UPS Option [message #78483 is a reply to message #78482 ] Fri, 08 November 2013 14:56 UTC Go to previous messageGo to next message
avatar AmLachDesigns  is currently offline AmLachDesigns
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Do you live in Canada? Have you seen this?
Re: Sudden Change of UPS Option [message #78487 is a reply to message #78483 ] Fri, 08 November 2013 15:14 UTC Go to previous messageGo to next message
avatar abite  is currently offline abite
Messages: 47
Registered: February 2012
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Thanks for your reply. Yes, I read it.
This is about the shipment to $19.99 flat rate area.

Shapeways does not give me any choice to select the shipping option.
These days, they are using sometimes UPS Express Saver, somtimes UPS Expedited. So, I mentioned about the Russian Roulette.
I made a bunch of orders since Oct. 21th. I have no idea which one will be shipped with which UPS option.
I don't have any choice for the option. This happens without any prior notification, and I did not know this big change until when one of my order arrived here after my schedule.
I believe this is a unfair and pretty bad situation.

Joe.

[Updated on: Fri, 08 November 2013 15:26 UTC]

Re: Sudden Change of UPS Option [message #78488 is a reply to message #78487 ] Fri, 08 November 2013 15:20 UTC Go to previous messageGo to next message
avatar mkroeker  is currently offline mkroeker
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Forum search suggests that this change was made almost two years ago, with Expedited the default since Jan February 2012 and Express being used only if the order is already late.

[Updated on: Fri, 08 November 2013 15:22 UTC]

Re: Sudden Change of UPS Option [message #78490 is a reply to message #78488 ] Fri, 08 November 2013 15:32 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
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If the shipping date we communicate upon ordering is not met, our system automatically switches the shipping method to the fastest shipping method Wink

if the order is still on time, it will use the normal shipping method.


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Sudden Change of UPS Option [message #78494 is a reply to message #78490 ] Fri, 08 November 2013 15:47 UTC Go to previous messageGo to next message
avatar abite  is currently offline abite
Messages: 47
Registered: February 2012
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I think you didn't get my point.
You can check my order history(abite & abite2). Please take a look at your choice for the UPS option until Oct. 21st 2013.
Then, you can get the reason why I mentioned the 'Sudden Change'.
If your system was currently changed to what you indicated, it had to be announced.
Also, you should give us any choice for the shipping option with different shipping cost.

Joe.

[Updated on: Fri, 08 November 2013 15:48 UTC]

Re: Sudden Change of UPS Option [message #78497 is a reply to message #78490 ] Fri, 08 November 2013 16:03 UTC Go to previous messageGo to next message
avatar abite  is currently offline abite
Messages: 47
Registered: February 2012
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Your system used always the same UPS Express Saver for around 150 orders of mine.
It made me believe that the UPS option for any order was the UPS Express Saver.
Please imagine my situation.
Then, Shapeways has to give me the choice to choose the shipping option.

Joe.

[Updated on: Fri, 08 November 2013 16:04 UTC]

Re: Sudden Change of UPS Option [message #78504 is a reply to message #78482 ] Fri, 08 November 2013 16:38 UTC Go to previous messageGo to next message
avatar natalia  is currently offline natalia
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Hi Abite,

As Mitchell said, for most of the world we ship your order faster if its threatening to be late, otherwise we ship it standard. You don't pay for the upgrade, we do.

Currently we offer the USA three shipping options with UPS, so you can choose to have it at a guaranteed faster speed.

Canada has a USPS option now (as of yesterday announced here) and the rest of the world has regular UPS for now.

We hope to offer more options for most of the world in the future too.


Shapeways Community Manager
Re: Sudden Change of UPS Option [message #78528 is a reply to message #78504 ] Fri, 08 November 2013 19:52 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 592
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I work here
Hi Abite,

You're right we did change something for shipments, though I cannot remember the exact details to be honest.
I'm really sorry for not announcing this.

I'll see if someone can provide more info.

But I really hope that the new USPS shipping method will solve your problems!

Mitchell


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Sudden Change of UPS Option [message #78529 is a reply to message #78528 ] Fri, 08 November 2013 20:22 UTC Go to previous message
avatar abite2  is currently offline abite2
Messages: 14
Registered: June 2013
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Hi Mitchell,

Thanks for your reply and honest answer.
Unfortunately, my country is the category of 'All other countries. Flat rate $19.99', so there is no shipping option provided currently.
I hope it can be possible soon.

Have a nice weekend~

Kind regards,

Joe.

 
   
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