Home » Support » Bug Reporting » Are there upload Issues again?
Search Search  
Show: Today's Messages    Show Polls    Message Navigator
Are there upload Issues again? [message #77653] Sun, 27 October 2013 22:23 UTC Go to next message
avatar Tjsolo  is currently offline Tjsolo
Messages: 88
Registered: October 2012
Go to my shop
Member
Are there upload issues again?


Tj Solo
Re: Are there upload Issues again? [message #77655 is a reply to message #77653 ] Sun, 27 October 2013 22:48 UTC Go to previous messageGo to next message
avatar mkroeker  is currently offline mkroeker
Messages: 1206
Registered: June 2012
Go to all my models
Senior Member
Yep. seems so. Sad Tried both WRL and STL with renamed copies of "proven" models. WRL "failed in repair", STL just stuck in processing.
Re: Are there upload Issues again? [message #77656 is a reply to message #77655 ] Sun, 27 October 2013 23:38 UTC Go to previous messageGo to next message
avatar Tjsolo  is currently offline Tjsolo
Messages: 88
Registered: October 2012
Go to my shop
Member
Yeah that is the same thing that I am getting, just stuck in the process mode.


Tj Solo
Re: Are there upload Issues again? [message #77660 is a reply to message #77653 ] Mon, 28 October 2013 01:22 UTC Go to previous messageGo to next message
avatar MrNibbles  is currently offline MrNibbles
Messages: 74
Registered: August 2012
Go to my shop
Member
.x3d uploads also stuck in processing. Uggh.
Re: Are there upload Issues again? [message #77663 is a reply to message #77653 ] Mon, 28 October 2013 04:49 UTC Go to previous messageGo to next message
avatar havanswaay  is currently offline havanswaay
Messages: 1
Registered: October 2013
Go to all my models
Junior Member
Having issues, been stuck in upload processing mode for hours this evening.
Re: Are there upload Issues again? [message #77664 is a reply to message #77653 ] Mon, 28 October 2013 04:54 UTC Go to previous messageGo to next message
avatar Tjsolo  is currently offline Tjsolo
Messages: 88
Registered: October 2012
Go to my shop
Member
Yeah , same here.. I emailed them, Its kind of odd though that now no one is getting back to me, they are normally pretty good about responding to this kind of thing.


Tj Solo
Re: Are there upload Issues again? [message #77668 is a reply to message #77664 ] Mon, 28 October 2013 08:10 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 441
Registered: June 2011
Go to all my models
Senior Member
I work here
Confirmed.

We'll look into the upload page as well as the website being slow.


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Are there upload Issues again? [message #77676 is a reply to message #77668 ] Mon, 28 October 2013 11:10 UTC Go to previous messageGo to next message
avatar raffiismail  is currently offline raffiismail
Messages: 3
Registered: October 2013
Go to my shop
Junior Member
Got them over at their twitr page and got a "what's your browser and os" standard response. the problem has been intermittent and the current round of upload / "processing" issue has been there for the past 36 hours. I know because I have uploaded like ten models all "processing" still.

Previous successfully uploaded models have the same issue - so it's not a upload test failure.

It seems that the backend process for the 3D renderer keeps failing / crashing.

Re: Are there upload Issues again? [message #77677 is a reply to message #77676 ] Mon, 28 October 2013 12:06 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 441
Registered: June 2011
Go to all my models
Senior Member
I work here
The issue started 14 hours ago, and our development team is working on a fix.

Note that the models didn't fail, but are currently stuck in the process.

I'll keep you all posted


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Are there upload Issues again? [message #77683 is a reply to message #77677 ] Mon, 28 October 2013 13:37 UTC Go to previous messageGo to next message
avatar HOLDEN8702  is currently offline HOLDEN8702
Messages: 198
Registered: April 2013
Go to my shop
Senior Member
Why don't you put a informative banner as is doing another times?
Re: Are there upload Issues again? [message #77684 is a reply to message #77683 ] Mon, 28 October 2013 13:57 UTC Go to previous messageGo to next message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 441
Registered: June 2011
Go to all my models
Senior Member
I work here
As our development team is located in NYC, most of them were still at home when this happened (either still sleeping or getting ready to go to the office)

And as soon as they heard the model processing was down they started fixing this right away rather than working on a banner first.

Model Processing has been restored and all models are currently being processed.
This means that you should start seeing models appear on the website within now and 1 or 2 hours Smile

Mitchell


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways
Re: Are there upload Issues again? [message #77716 is a reply to message #77684 ] Mon, 28 October 2013 20:17 UTC Go to previous messageGo to next message
avatar R3feetr  is currently offline R3feetr
Messages: 11
Registered: March 2013
Go to all my models
Junior Member
Uploading was working a few minutes ago and I was able to upload two files quickly. Then I tried to upload a third similar file and now the upload routine seems to have gone into the endless loop again. The Edit page gave me the volume but no bounds and each plastic is reporting "Pending Printability Check."


John Hall
Re: Are there upload Issues again? [message #77718 is a reply to message #77716 ] Mon, 28 October 2013 20:38 UTC Go to previous message
avatar MitchellJetten  is currently offline MitchellJetten
Messages: 441
Registered: June 2011
Go to all my models
Senior Member
I work here
the upload should be stable right now.

Did you get any email with the reason for failing?

Mitchell


Kind regards,

Mitchell Jetten
Customer Service Coordinator
Shapeways

 
   
Previous Topic:Uploading file always times out
Next Topic:cannot upload with 2d to 3d jpeg